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For Companies At a Glance
- Tasks: Deliver exceptional client service and drive sales in a fast-paced clinic environment.
- Company: Thérapie Clinic is Europe's fastest-growing Aesthetic Medical Clinic with 75 locations.
- Benefits: Enjoy amazing commission opportunities and professional growth support.
- Why this job: Join a dynamic team focused on client satisfaction and personal development.
- Qualifications: Must be a qualified Beauty Therapist with strong customer service skills.
- Other info: Be part of a culture that encourages you to do your best work!
The predicted salary is between 30000 - 42000 £ per year.
About the Role
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are hiring for a Client Experience and Sales Specialist in our Temple Street Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance. We want people to ‘Do their best work at Thérapie’ and as part of the Clinic Team, you will be integral to creating that environment and culture.
Key Responsibilities
- Client Satisfaction
- Deliver outstanding client service from first contact to follow-up
- Proactively manage online reviews and resolve complaints efficiently
- Revenue Growth
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
- Sales Performance
- Drive and convert consultations with strong upselling and cross-selling
- Meet KPIs for consultation success, walk-in conversions, and average spend
- Ensure a seamless check-in/out journey for every client
- AWI Performance & Growth
- Promote skin consultations and identify upsell opportunities via forms
- Track AWI stock, ensure clinical room standards, and handle client retention calls
Qualifications and Skills
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Job details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Medical Practices
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Client Experience and Sales Specialist- Temple Street employer: Thérapie Clinic
Contact Detail:
Thérapie Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience and Sales Specialist- Temple Street
✨Tip Number 1
Familiarise yourself with the latest trends in the beauty and aesthetics industry. Being knowledgeable about current treatments and products will help you engage clients effectively and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills by role-playing client interactions with friends or family. This will help you become more comfortable in guiding clients through their beauty journey and addressing their needs confidently.
✨Tip Number 3
Research Thérapie Clinic's values and mission. Understanding what they stand for will allow you to align your answers during interviews with their culture, showing that you're a great fit for the team.
✨Tip Number 4
Prepare examples of how you've successfully managed client experiences in the past. Highlight specific situations where you resolved complaints or upsold services, as this will demonstrate your ability to meet the role's key responsibilities.
We think you need these skills to ace Client Experience and Sales Specialist- Temple Street
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Client Experience and Sales Specialist position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in client service, sales, and beauty therapy. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet KPIs and drive revenue growth.
Write a Strong Cover Letter: In your cover letter, express your passion for the beauty industry and your commitment to providing exceptional client experiences. Mention specific examples of how you've successfully managed client relationships or achieved sales targets in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a client-facing role.
How to prepare for a job interview at Thérapie Clinic
✨Showcase Your Customer Service Skills
Since the role focuses heavily on client satisfaction, be prepared to share specific examples of how you've delivered outstanding customer service in the past. Highlight any experiences where you resolved complaints or received positive feedback from clients.
✨Demonstrate Sales Acumen
The position requires strong sales performance, so come ready to discuss your experience with upselling and cross-selling. Prepare to explain how you've successfully driven sales in previous roles and how you can apply those skills at Thérapie.
✨Familiarise Yourself with the Brand
Research Thérapie Clinic and understand their services, values, and what sets them apart in the industry. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and how you handle multiple tasks in a fast-paced environment. Think of situations where you had to prioritise tasks or manage client expectations effectively.
