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For Companies At a Glance
- Tasks: Deliver exceptional client service and drive sales performance in a dynamic clinic environment.
- Company: Join Thérapie Clinic, Europe's fastest-growing aesthetic medical clinic with 75 locations.
- Benefits: Enjoy uncapped commission, continuous training, staff discounts, and generous annual leave.
- Why this job: Be part of a team that values your contributions and fosters a positive culture.
- Qualifications: Qualified Beauty Therapist with experience in client management and excellent communication skills.
- Other info: Fast-paced role with opportunities for growth and development in the beauty industry.
The predicted salary is between 30000 - 42000 £ per year.
Join Thérapie Clinic as a Client Experience and Sales Specialist in our St Pauls Clinic. In this exciting new role, you will ensure an exceptional client journey, supporting client satisfaction, revenue goals, and sales performance.
About the Role
Thérapie Clinic is the fastest‑growing aesthetic medical clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our St Pauls Clinic. We want people to do their best work at Thérapie, and as part of the clinic team you will be integral to creating that environment and culture. We offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits.
Key Responsibilities
- Client Satisfaction
- Deliver outstanding client service from first contact to follow‑up
- Proactively manage online reviews and resolve complaints efficiently
- Revenue Growth
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
- Sales Performance
- Drive and convert consultations with strong upselling and cross‑selling
- Meet KPIs for consultation success, walk‑in conversions, and average spend
- Ensure a seamless check‑in/out journey for every client
- AWI Performance & Growth
- Promote skin consultations and identify upsell opportunities via forms
- Track AWI stock, ensure clinical room standards, and handle client retention calls
Qualifications and Skills
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role
- Excellent communication and interpersonal skills
- Strong analytical and problem‑solving abilities
- Ability to manage multiple tasks and priorities in a fast‑paced environment
Employment Details
- Seniority level: Entry level
- Employment type: Full‑time
- Job function: Other
- Industries: Medical Practices
Client Experience and Sales Specialist - St Pauls employer: Thérapie Clinic
Contact Detail:
Thérapie Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience and Sales Specialist - St Pauls
✨Tip Number 1
Get to know the company! Research Thérapie Clinic and understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! When you get the chance to meet with someone from the clinic, be ready to talk about how your skills can enhance client satisfaction and drive sales. Keep it concise but impactful!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 4
Don’t forget to follow up! After any interaction, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Client Experience and Sales Specialist - St Pauls
Some tips for your application 🫡
Show Your Passion for Client Experience: When writing your application, let us see your enthusiasm for delivering exceptional client service. Share examples of how you've gone above and beyond to ensure client satisfaction in previous roles.
Highlight Relevant Skills: Make sure to emphasise your experience in client experience management and sales. We want to know how your skills align with the responsibilities of the Client Experience and Sales Specialist role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and what you bring to the table.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Thérapie Clinic.
How to prepare for a job interview at Thérapie Clinic
✨Know the Company Inside Out
Before your interview, take some time to research Thérapie Clinic. Understand their values, services, and what sets them apart in the aesthetic medical field. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Client Experience Skills
Since this role focuses on client satisfaction, be ready to share specific examples from your past experiences where you delivered exceptional service. Highlight any situations where you resolved complaints or received positive feedback from clients, as this will demonstrate your ability to excel in this position.
✨Prepare for Sales Scenarios
Expect questions related to sales performance and upselling techniques. Think of scenarios where you successfully converted a consultation into a sale or identified upsell opportunities. Practising these examples will help you articulate your sales strategies clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the training and development opportunities available, or how success is measured in the Client Experience and Sales Specialist role. This shows you’re serious about contributing to their team.
