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For Companies At a Glance
- Tasks: Guide clients on their beauty journey and ensure exceptional service.
- Company: Thérapie Clinic is Europe's fastest-growing Aesthetic Medical Clinic with 75 locations.
- Benefits: Enjoy amazing commission opportunities and a supportive work environment.
- Why this job: Fast-track your career in a rewarding, dynamic setting focused on client satisfaction.
- Qualifications: Must be a qualified Beauty Therapist with customer service experience.
- Other info: Join a vibrant team dedicated to helping you succeed and grow.
The predicted salary is between 28800 - 43200 £ per year.
Join Thérapie to gain incredible earning potential and fast-track your career as a Client Experience and Sales Specialist! Offer expert consultations, guide clients on their beauty journey, and enjoy amazing commission opportunities. Grow professionally in a fast-paced, rewarding environment where your success and development are always supported.
About the Role
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Newcastle Metro center Clinic. In this exciting new role, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals, and sales performance. We want people to ‘Do their best work at Thérapie’, and as part of the Clinic Team, you will be integral to creating that environment and culture.
Key Responsibilities
- Client Satisfaction
- Deliver outstanding client service from first contact to follow-up
- Proactively manage online reviews and resolve complaints efficiently
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
- Drive and convert consultations with strong upselling and cross-selling
- Meet KPIs for consultation success, walk-in conversions, and average spend
- Ensure a seamless check-in/out journey for every client
- Promote skin consultations and identify upsell opportunities via forms
- Track AWI stock, ensure clinical room standards, and handle client retention calls
Qualifications and Skills
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Ability to manage multiple tasks and priorities in a fast-paced environment
Client Experience and Sales Specialist - Newcastle Metro center employer: Thérapie Clinic
Contact Detail:
Thérapie Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience and Sales Specialist - Newcastle Metro center
✨Tip Number 1
Familiarise yourself with the latest trends in the beauty and aesthetics industry. Being knowledgeable about current treatments and products will help you engage with clients effectively and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills by role-playing client interactions with friends or family. This will help you feel more confident when discussing consultations and upselling services, which are key aspects of the role.
✨Tip Number 3
Research Thérapie Clinic's values and mission. Understanding their commitment to client satisfaction and professional growth will allow you to align your answers during interviews and show that you're a great fit for their culture.
✨Tip Number 4
Network with current or former employees of Thérapie Clinic on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Client Experience and Sales Specialist - Newcastle Metro center
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Client Experience and Sales Specialist position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in client management, sales, and customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet KPIs and drive revenue growth.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you've delivered outstanding client service and achieved sales targets in previous roles. Make sure to convey your passion for the beauty industry and your commitment to client satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a client-facing role.
How to prepare for a job interview at Thérapie Clinic
✨Showcase Your Client Service Skills
Since the role focuses heavily on client satisfaction, be prepared to discuss your previous experiences in delivering outstanding customer service. Share specific examples of how you've handled difficult situations or gone above and beyond for clients.
✨Demonstrate Sales Acumen
Highlight your ability to drive sales through upselling and cross-selling. Prepare to discuss strategies you've used in the past to meet or exceed sales targets, as this will be crucial for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you manage multiple tasks. Think of examples where you've successfully juggled priorities in a fast-paced environment.
✨Research Thérapie Clinic
Familiarise yourself with Thérapie Clinic's services, values, and recent developments. Showing that you understand the company and its mission will demonstrate your genuine interest in the role and help you stand out.
