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For Companies At a Glance
- Tasks: Deliver exceptional client service and drive sales performance in a dynamic clinic environment.
- Company: Thérapie Clinic, the fastest-growing Aesthetic Medical Clinic in Europe.
- Benefits: Uncapped commission, staff discounts, continuous training, and generous annual leave.
- Why this job: Join a vibrant team and make a real impact on client experiences and clinic success.
- Qualifications: Strong communication skills and a passion for client satisfaction and sales.
- Other info: Exciting career growth opportunities in a supportive and innovative culture.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Clapham South Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance. We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture.
At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits.
Key Responsibilities
- Client Satisfaction
- Deliver outstanding client service from first contact to follow-up
- Proactively manage online reviews and resolve complaints efficiently
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
- Drive and convert consultations with strong upselling and cross-selling
- Meet KPIs for consultation success, walk-in conversions, and average spend
- Ensure a seamless check-in/out journey for every client
Client Experience and Sales Specialist- Clapham South employer: Thérapie Clinic
Contact Detail:
Thérapie Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience and Sales Specialist- Clapham South
✨Tip Number 1
Get to know the company inside out! Research Thérapie Clinic's values, services, and client experience approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your sales pitch! Since this role is all about client satisfaction and sales performance, be ready to demonstrate your upselling and cross-selling skills. Role-play with a friend or in front of a mirror to build confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and what it takes to succeed as a Client Experience and Sales Specialist. Plus, they might even give you a heads-up on job openings!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Client Experience and Sales Specialist- Clapham South
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for client experience and sales shine through. We want to see how much you care about providing exceptional service and making clients feel valued.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight any relevant experience in client service or sales that aligns with what we’re looking for at Thérapie Clinic. We love seeing how your background fits our needs!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Thérapie Clinic!
How to prepare for a job interview at Thérapie Clinic
✨Know the Company Inside Out
Before your interview, take some time to research Thérapie Clinic. Understand their values, services, and what sets them apart in the aesthetic medical field. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Client-Centric Approach
As a Client Experience and Sales Specialist, your ability to deliver exceptional client service is key. Prepare examples from your past experiences where you went above and beyond for clients. Highlight how you resolved complaints or enhanced client satisfaction, as this will demonstrate your commitment to their journey.
✨Demonstrate Sales Savvy
Be ready to discuss your sales experience and strategies. Think of specific instances where you successfully upsold or cross-sold products or services. Show how you can drive revenue growth by meeting KPIs and converting consultations into sales, which is crucial for this role.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. Ask about their approach to client satisfaction and how they support their staff's development. This shows your genuine interest in being part of their team and helps you assess if it’s the right fit for you.