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For Companies At a Glance
- Tasks: Ensure exceptional client experiences and drive sales performance in a dynamic clinic environment.
- Company: Thérapie Clinic, Europe's fastest-growing Aesthetic Medical Clinic with 75 locations.
- Benefits: Enjoy uncapped commission, staff discounts, continuous training, and generous annual leave.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Join a vibrant team and make a real impact on client satisfaction and clinic success.
- Qualifications: Qualified Beauty Therapist with experience in client management and excellent communication skills.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Clapham Junction Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance. We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture.
At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits.
Key Responsibilities
- Client Satisfaction
- Deliver outstanding client service from first contact to follow-up
- Proactively manage online reviews and resolve complaints efficiently
- Revenue Growth
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
- Sales Performance
- Drive and convert consultations with strong upselling and cross-selling
- Meet KPIs for consultation success, walk-in conversions, and average spend
- Ensure a seamless check-in/out journey for every client
- AWI Performance & Growth
- Promote skin consultations and identify upsell opportunities via forms
- Track AWI stock, ensure clinical room standards, and handle client retention calls
Qualifications and Skills
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Client Experience and Sales Specialist- Clapham junction employer: Thérapie Clinic
Contact Detail:
Thérapie Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience and Sales Specialist- Clapham junction
✨Tip Number 1
Get to know the company inside out! Research Thérapie Clinic's values, services, and client experience approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to discuss how your previous experience aligns with the role. Highlight your skills in client satisfaction and sales performance, and don’t forget to share specific examples that demonstrate your success.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Thérapie Clinic. Don’t miss out on this opportunity!
We think you need these skills to ace Client Experience and Sales Specialist- Clapham junction
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Experience and Sales Specialist. Highlight your experience in client satisfaction and sales performance, as these are key for us at Thérapie Clinic.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for client service and how you can contribute to our culture at Thérapie. Be sure to mention any relevant experience that aligns with our goals.
Showcase Your Skills: We want to see your excellent communication and problem-solving skills in action. Use specific examples from your past roles to demonstrate how you've successfully managed client experiences and driven sales.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our Clapham Junction Clinic.
How to prepare for a job interview at Thérapie Clinic
✨Know the Company Inside Out
Before your interview, take some time to research Thérapie Clinic. Understand their values, services, and what sets them apart in the aesthetic medical field. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Client Experience Skills
Since the role focuses on client satisfaction, be ready to share specific examples from your past experiences where you delivered exceptional service. Highlight any situations where you resolved complaints or received positive feedback from clients.
✨Demonstrate Sales Savvy
Prepare to discuss your sales experience, particularly in upselling and cross-selling. Think of instances where you successfully increased revenue or met KPIs in previous roles. This will illustrate your ability to drive sales performance at Thérapie Clinic.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the clinic's growth.