At a Glance
- Tasks: Deliver exceptional client service and drive sales through consultations and upselling.
- Company: Thérapie Clinic, Europe's fastest-growing Aesthetic Medical Clinic.
- Benefits: Uncapped commission, continuous training, staff discounts, and more perks.
- Other info: Join a supportive team in a dynamic, fast-paced environment with great growth opportunities.
- Why this job: Fast-track your career while making a real impact on clients' beauty journeys.
- Qualifications: Qualified Beauty Therapist with experience in client management and excellent communication skills.
The predicted salary is between 30000 - 36000 £ per year.
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Canary Wharf, Cabot Place Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance.
We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits.
Key Responsibilities
- Deliver outstanding client service from first contact to follow-up
- Proactively manage online reviews and resolve complaints efficiently
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
- Drive and convert consultations with strong upselling and cross-selling
- Meet KPIs for consultation success, walk-in conversions, and average spend
- Ensure a seamless check-in/out journey for every client
- Promote skin consultations and identify upsell opportunities via forms
- Track AWI stock, ensure clinical room standards, and handle client retention calls
Qualifications and Skills
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Client Experience and Sales Specialist - Canary Wharf, Cabot Place employer: Thérapie Clinic
Thérapie Clinic is an exceptional employer, offering a vibrant work culture in the heart of Canary Wharf where beauty professionals can flourish. With a strong emphasis on continuous training and career advancement, employees benefit from comprehensive support, generous annual leave, and the potential for uncapped commission, making it an ideal place for those seeking meaningful and rewarding employment in the beauty industry.
