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For Companies At a Glance
- Tasks: Deliver exceptional client service and drive sales through consultations and upselling.
- Company: Thérapie Clinic, Europe's fastest-growing Aesthetic Medical Clinic.
- Benefits: Uncapped commission, continuous training, staff discounts, and more perks.
- Why this job: Fast-track your career while helping clients on their beauty journey.
- Qualifications: Qualified Beauty Therapist with customer service experience.
- Other info: Join a supportive team in a dynamic, rewarding environment.
The predicted salary is between 30000 - 42000 £ per year.
Join Thérapie to gain incredible earning potential and fast-track your career as a Client Experience and Sales Specialist! Offer expert consultations, guide clients on their beauty journey, and enjoy amazing commission opportunities. Grow professionally in a fast‑paced, rewarding environment where your success and development are always supported.
About the Role
Thérapie Clinic is the fastest‑growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Brent Cross Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance. We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture.
At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits.
Key Responsibilities
- Deliver outstanding client service from first contact to follow‑up.
- Proactively manage online reviews and resolve complaints efficiently.
- Maximise clinic efficiency through smart diary and booking management.
- Manage stock accurately, including AWI deductions.
- Drive and convert consultations with strong upselling and cross‑selling.
- Meet KPIs for consultation success, walk‑in conversions, and average spend.
- Ensure a seamless check‑in/out journey for every client.
- Promote skin consultations and identify upsell opportunities via forms.
- Track AWI stock, ensure clinical room standards, and handle client retention calls.
Qualifications and Skills
- Qualified Beauty Therapist.
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem‑solving abilities.
- Ability to manage multiple tasks and priorities in a fast‑paced environment.
Client Experience and Sales Specialist- Brent cross employer: Thérapie Clinic
Contact Detail:
Thérapie Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience and Sales Specialist- Brent cross
✨Tip Number 1
Get to know the company inside out! Research Thérapie Clinic's values, services, and culture. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills as a qualified Beauty Therapist and your experience in client management make you the perfect fit for the Client Experience and Sales Specialist role.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work at Thérapie.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Client Experience and Sales Specialist- Brent cross
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for the beauty industry shine through! Share any relevant experiences or personal stories that highlight your enthusiasm for helping clients on their beauty journey.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Client Experience and Sales Specialist role. Highlight your experience in client management and sales, and don’t forget to mention any specific achievements that demonstrate your skills!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success! It’s the quickest way for us to receive your application and get you one step closer to joining our amazing team at Thérapie.
How to prepare for a job interview at Thérapie Clinic
✨Know Your Stuff
Before the interview, make sure you’re familiar with Thérapie Clinic and its services. Understand their approach to client experience and sales. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your client service skills and sales achievements. Think about times when you’ve turned a complaint into a positive experience or successfully upsold a product. These stories will demonstrate your ability to excel in the role.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to client experience and sales. Practising your responses will help you articulate your thoughts clearly and reduce any nerves on the day.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
