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- Tasks: Deliver exceptional client service and drive sales in a fast-paced clinic environment.
- Company: Thérapie Clinic is Europe's fastest-growing Aesthetic Medical Clinic with 75 locations.
- Benefits: Enjoy amazing commission opportunities and support for your professional growth.
- Why this job: Join a dynamic team focused on client satisfaction and personal development.
- Qualifications: Must be a qualified Beauty Therapist with experience in customer service.
- Other info: Be part of a culture that encourages you to do your best work!
The predicted salary is between 30000 - 42000 £ per year.
Card Heading: Join Thérapie to gain incredible earning potential and fast-track your career as a Client Experience and Sales Specialist!
Introduction: Offer expert consultations, guide clients on their beauty journey, and enjoy amazing commission opportunities. Grow professionally in a fast-paced, rewarding environment where your success and development are always supported.
1. About the Role
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Braehead Clinic. In this exciting new role, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals, and sales performance.
We want people to ‘Do their best work at Thérapie’ and as part of the Clinic Team, you will be integral to creating that environment and culture.
3. Key Responsibilities
Client Satisfaction
- Deliver outstanding client service from first contact to follow-up.
- Proactively manage online reviews and resolve complaints efficiently.
Revenue Growth
- Maximise clinic efficiency through smart diary and booking management.
- Manage stock accurately, including AWI deductions.
Sales Performance
- Drive and convert consultations with strong upselling and cross-selling.
- Meet KPIs for consultation success, walk-in conversions, and average spend.
- Ensure a seamless check-in/out journey for every client.
AWI Performance & Growth
- Promote skin consultations and identify upsell opportunities via forms.
- Track AWI stock, ensure clinical room standards, and handle client retention calls.
4. Qualifications and Skills
- Qualified Beauty Therapist.
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
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Client Experience and Sales Specialist - Braehead employer: Thérapie Clinic
Contact Detail:
Thérapie Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience and Sales Specialist - Braehead
✨Tip Number 1
Familiarise yourself with the latest trends in the beauty and aesthetics industry. Being knowledgeable about current treatments and products will help you engage clients effectively and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your sales techniques by role-playing common client scenarios with friends or family. This will help you refine your upselling and cross-selling skills, which are crucial for meeting the sales performance expectations of the role.
✨Tip Number 3
Network with professionals in the beauty industry, especially those who work in client experience roles. Attend local events or join online forums to gain insights and tips that can give you an edge in your application process.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your ability to handle client complaints and improve satisfaction. Highlighting these situations during your interview will demonstrate your problem-solving skills and commitment to client care.
We think you need these skills to ace Client Experience and Sales Specialist - Braehead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client experience management and sales. Emphasise any roles where you’ve delivered outstanding customer service or achieved sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the beauty industry and your understanding of client satisfaction. Mention specific examples of how you've successfully managed client relationships or driven sales in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as communication, problem-solving, and the ability to manage multiple tasks. Use concrete examples to demonstrate these skills.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work at Thérapie Clinic. Mention why you want to be part of their team and how you can contribute to creating an exceptional client journey.
How to prepare for a job interview at Thérapie Clinic
✨Showcase Your Client Service Skills
Since the role focuses heavily on client satisfaction, be prepared to share specific examples of how you've delivered outstanding service in previous positions. Highlight any experiences where you resolved complaints or received positive feedback from clients.
✨Demonstrate Sales Acumen
The position requires strong sales performance, so come ready to discuss your experience with upselling and cross-selling. Prepare to explain how you've met or exceeded sales targets in the past, and think of strategies you could implement at Thérapie.
✨Understand the Brand and Services
Familiarise yourself with Thérapie Clinic's services and values. Being knowledgeable about their offerings will not only impress the interviewers but also help you articulate how you can contribute to their goals of client satisfaction and revenue growth.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and how you handle multiple tasks in a fast-paced environment. Think of situations where you successfully managed competing priorities and how you ensured a seamless client experience.
