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For Companies At a Glance
- Tasks: Deliver exceptional client service and drive sales through consultations and upselling.
- Company: Thérapie Clinic, Europe's fastest-growing Aesthetic Medical Clinic.
- Benefits: Uncapped commission, continuous training, staff discounts, and more perks.
- Why this job: Fast-track your career in a rewarding environment with amazing earning potential.
- Qualifications: Qualified Beauty Therapist with experience in client management and excellent communication skills.
- Other info: Join a dynamic team dedicated to client satisfaction and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Join Thérapie to gain incredible earning potential and fast-track your career as a Client Experience and Sales Specialist! Offer expert consultations, guide clients on their beauty journey, and enjoy amazing commission opportunities. Grow professionally in a fast-paced, rewarding environment where your success and development are always supported.
About the Role
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Belgravia Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance. We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture.
At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits.
Key Responsibilities
- Client Satisfaction
- Deliver outstanding client service from first contact to follow-up
- Proactively manage online reviews and resolve complaints efficiently
- Revenue Growth
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
- Sales Performance
- Drive and convert consultations with strong upselling and cross-selling
- Meet KPIs for consultation success, walk-in conversions, and average spend
- Ensure a seamless check-in/out journey for every client
- AWI Performance & Growth
- Promote skin consultations and identify upsell opportunities via forms
- Track AWI stock, ensure clinical room standards, and handle client retention calls
Qualifications and Skills
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Client Experience and Sales Specialist- Belgravia employer: Thérapie Clinic
Contact Detail:
Thérapie Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience and Sales Specialist- Belgravia
✨Tip Number 1
Get to know the company inside out! Research Thérapie Clinic's values, services, and client experience approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous experiences in client service and sales. Highlight how you've gone above and beyond for clients in the past – this is your chance to shine!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're proactive and serious about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Thérapie family right from the start.
We think you need these skills to ace Client Experience and Sales Specialist- Belgravia
Some tips for your application 🫡
Show Your Passion for Client Experience: When writing your application, let us see your enthusiasm for delivering outstanding client service. Share examples of how you've gone above and beyond to ensure client satisfaction in previous roles.
Highlight Your Sales Skills: Since this role is all about driving sales performance, make sure to showcase your experience with upselling and cross-selling. Use specific metrics or achievements to demonstrate how you've contributed to revenue growth in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. We love seeing candidates who take the extra step!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Thérapie Clinic
✨Know Your Stuff
Before the interview, make sure you’re familiar with Thérapie Clinic and its services. Understand their approach to client experience and sales. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your client service skills and sales achievements. Think about times when you’ve turned a complaint into a positive experience or successfully upsold a product. These stories will demonstrate your capability in the role.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to client satisfaction and sales performance. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, training opportunities, and how success is measured at Thérapie. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
