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For Companies At a Glance
- Tasks: Ensure exceptional client experiences and drive sales in a fast-paced clinic environment.
- Company: Thérapie Clinic, Europe's fastest-growing aesthetic medical clinic with 75 locations.
- Benefits: Uncapped commission, staff discounts, continuous training, and generous annual leave.
- Why this job: Join a dynamic team and make a real impact on client satisfaction and revenue growth.
- Qualifications: Qualified Beauty Therapist with experience in customer service and excellent communication skills.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for aClient Experience and Sales Specialist in our Bath Clinic. In this very exciting new role at ThérapieClinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales
performance.
We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!
Key Responsibilities
Client Satisfaction
- Deliver outstanding client service from first contact to follow-up
- Proactively manage online reviews and resolve complaints efficiently
Revenue Growth
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
Sales Performance
- Drive and convert consultations with strong upselling and cross-selling
- Meet KPIs for consultation success, walk-in conversions, and average spend
- Ensure a seamless check-in/out journey for every client
AWI Performance & Growth
- Promote skin consultations and identify upsell opportunities via forms
- Track AWI stock, ensure clinical room standards, and handle client retention calls
Qualifications and Skills
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
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Client Experience and Sales Specialist Bath employer: Thérapie Clinic
Contact Detail:
Thérapie Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience and Sales Specialist Bath
✨Tip Number 1
Get to know the company! Research Thérapie Clinic and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in client satisfaction and sales. Highlight specific examples where you've gone above and beyond to enhance client experiences or drive revenue.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Thérapie team and ready to contribute to their growth.
We think you need these skills to ace Client Experience and Sales Specialist Bath
Some tips for your application 🫡
Show Your Passion for Client Experience: When writing your application, let us see your enthusiasm for delivering exceptional client service. Share examples of how you've gone above and beyond to ensure client satisfaction in previous roles.
Highlight Your Sales Skills: Since this role involves driving sales performance, make sure to showcase your experience with upselling and cross-selling. Use specific metrics or achievements to demonstrate how you've contributed to revenue growth in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and qualifications mentioned in the job description. This shows us that you’re genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Thérapie Clinic
✨Know the Company Inside Out
Before your interview, make sure you research Thérapie Clinic thoroughly. Understand their values, services, and what sets them apart in the aesthetic medical field. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Client Experience Skills
Since the role focuses on client satisfaction, be ready to share specific examples from your past experiences where you delivered exceptional service. Highlight any situations where you resolved complaints or received positive feedback from clients, as this will demonstrate your ability to enhance the client journey.
✨Prepare for Sales Scenarios
Expect questions related to sales performance and upselling techniques. Think of scenarios where you successfully converted consultations or met KPIs. Practising your responses will help you articulate your strategies clearly and confidently during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the company. Inquire about their training programmes, team culture, or how they measure success in client experience. This shows that you’re not just interested in the job, but also in growing with the company.
