At a Glance
- Tasks: Deliver exceptional client service and drive sales performance in a fast-paced clinic environment.
- Company: Thérapie Clinic, Europe's fastest-growing Aesthetic Medical Clinic with 75 locations.
- Benefits: Uncapped commission, free treatments, discounts, and career progression opportunities.
- Other info: Enjoy a supportive culture with training, development, and extra leave on landmark birthdays.
- Why this job: Join a dynamic team and make a real impact on client experiences and satisfaction.
- Qualifications: Qualified Beauty Therapist with experience in client management and excellent communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City.We are delighted to be hiring for a Client Experience and Sales Specialist in our Wigmore Clinic. In this very exciting new role at ThérapieClinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and salesperformance.
We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!
Key Responsibilities
- Client Satisfaction
- Deliver outstanding client service from first contact to follow-up
- Proactively manage online reviews and resolve complaints efficiently
- Revenue Growth
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
- Drive and convert consultations with strong upselling and cross-selling
- Meet KPIs for consultation success, walk-in conversions, and average spend
- Ensure a seamless check-in/out journey for every client
- AWI Performance & Growth
- Promote skin consultations and identify upsell opportunities via forms
- Track AWI stock, ensure clinical room standards, and handle client retention calls
Qualifications and Skills
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- INDHP
Over to the best part, the Perks!
Uncapped Earnings
- With our uncapped commission structure, the sky's the limit!
Uncapped Earnings
- With our uncapped commission structure, the sky's the limit!
Treat Yourself
- Enjoy free laser hair removal, Free EmSella and generous discounts on our skin, AWI and body treatments - because our skin maestros deserve the best.
Treat Yourself
- Enjoy free laser hair removal, Free EmSella and generous discounts on our skin, AWI and body treatments - because our skin maestros deserve the best.
Share the Love
- Avail spouse and family discounts, spreading the joy of Thérapie.
Share the Love
- Avail spouse and family discounts, spreading the joy of Thérapie.
Sisterly Love
- 10% off Thérapie Fertility & Optilase treatments - because family helps family.
Thérapie Fertility
- We offer one free treatment cycle of IVF/ICSI/RIVF to all team members after they have been with us for 2 years.
Optilase Eye Clinic
- We offer free laser eye surgery to all team members after they have been with us for 2 years.
Optilase Eye Clinic
- We offer free laser eye surgery to all team members after they have been with us for 2 years.
Skin Royalty
- Discounts on leading skin brands & treatments (Murad, Skin Theory).
Skin Royalty
- Discounts on leading skin brands & treatments (Murad, Skin Theory).
Career Pathways
- Embark on a journey of career progression & management training - we believe in promoting from within!
Knowledge Oasis
- Immerse yourself in a full week of paid training in our academy, where knowledge is power.
Knowledge Oasis
- Immerse yourself in a full week of paid training in our academy, where knowledge is power.
Big Birthday Bash Leave
- Enjoy an extra day off on your landmark birthdays to celebrate in style!
Longevity Bonus
- Earn extra annual leave days after 2 years of dedicated service.
Longevity Bonus
- Earn extra annual leave days after 2 years of dedicated service.
Employee Assistance Scheme
- Access confidential support services for personal and professional well-being.
Employee Assistance Scheme
- Access confidential support services for personal and professional well-being.
Client Experience and Sales Specialist employer: Thérapie Clinic
Thérapie Clinic is an exceptional employer, offering a vibrant work culture in the heart of Canary Wharf where beauty professionals can flourish. With a strong emphasis on continuous training and career advancement, employees benefit from comprehensive support, generous annual leave, and the potential for uncapped commission, making it an ideal place for those seeking meaningful and rewarding employment in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience and Sales Specialist
✨Tip Number 1
Get to know the company inside out! Research Thérapie Clinic's values, services, and client experience approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to client satisfaction and sales performance. Role-play with a friend or in front of the mirror to boost your confidence and refine your answers.
✨Tip Number 3
Show off your personality! During the interview, let your passion for client service shine through. Share personal stories that highlight your skills in managing client experiences and driving sales – it’ll make you memorable!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you on their radar.
We think you need these skills to ace Client Experience and Sales Specialist
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and making a difference in client experiences.
Tailor Your CV:Make sure your CV is tailored to the Client Experience and Sales Specialist role. Highlight relevant experience and skills that match what we're looking for, like your customer service expertise and sales achievements.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured information that makes it easy for us to see why you'd be a great fit for the team. Avoid fluff and focus on what matters!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Thérapie Clinic
✨Know the Company Inside Out
Before your interview, take some time to research Thérapie Clinic. Understand their values, services, and what sets them apart in the aesthetic medical field. This knowledge will help you tailor your answers and show genuine interest in the role.
✨Showcase Your Client-Centric Approach
As a Client Experience and Sales Specialist, your ability to deliver outstanding client service is crucial. Prepare examples from your past experiences where you went above and beyond for clients, resolved complaints, or contributed to client satisfaction. This will demonstrate your commitment to creating an exceptional client journey.
✨Highlight Your Sales Skills
Since the role involves upselling and cross-selling, be ready to discuss your sales achievements. Share specific instances where you successfully converted consultations or met KPIs. This will illustrate your capability to drive revenue growth and meet the clinic's goals.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This not only shows your enthusiasm but also helps you assess if the clinic is the right fit for you.
