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- Tasks: Deliver exceptional client service and drive sales performance in a fast-paced clinic environment.
- Company: Thérapie Clinic, Europe's fastest-growing Aesthetic Medical Clinic with 75 locations.
- Benefits: Uncapped commission, free treatments, discounts, and career progression opportunities.
- Why this job: Join a dynamic team and make a real impact on client experiences and satisfaction.
- Qualifications: Qualified Beauty Therapist with experience in client management and excellent communication skills.
- Other info: Enjoy a supportive culture with training, development, and extra leave on landmark birthdays.
The predicted salary is between 30000 - 42000 £ per year.
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our St Pauls Clinic. In this very exciting new role at ThérapieClinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance.
We want people to “Do their best work at Thérapie,” and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!
Key Responsibilities
- Deliver outstanding client service from first contact to follow-up.
- Proactively manage online reviews and resolve complaints efficiently.
- Maximise clinic efficiency through smart diary and booking management.
- Manage stock accurately, including AWI deductions.
- Drive and convert consultations with strong upselling and cross-selling.
- Meet KPIs for consultation success, walk-in conversions, and average spend.
- Ensure a seamless check‑in/out journey for every client.
- Promote skin consultations and identify upsell opportunities via forms.
- Track AWI stock, ensure clinical room standards, and handle client retention calls.
Qualifications and Skills
- Qualified Beauty Therapist.
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem‑solving abilities.
- Ability to manage multiple tasks and priorities in a fast‑paced environment.
Perks
- Uncapped Earnings – uncapped commission structure.
- Free laser hair removal, free EmSella treatments and generous discounts on skin, AWI and body treatments.
- Spouse and family discounts.
- 10% off Thérapie Fertility & Optilase treatments.
- One free treatment cycle of IVF/ICSI/RIVF to all team members after 2 years.
- Free laser eye surgery to all team members after 2 years.
- Discounts on leading skin brands & treatments (Murad, Skin Theory).
- Career pathways – journey of career progression & management training.
- Full week of paid training in our academy.
- Extra day off on your landmark birthdays.
- Longevity bonus – extra annual leave days after 2 years of dedicated service.
- Employee Assistance Scheme – confidential support services for personal and professional well‑being.
Application Process
- Explore Opportunities: Start by finding the role that excites you.
- Submit Your Application: Apply by uploading your CV.
- Application Review: Talent Acquisition Partners will carefully review your application.
- Initial Contact: If shortlisted, our Talent Acquisition Team will reach out to schedule an interview.
- Interview Stage: Complete the interview process with our team.
- Offer & Onboarding: If successful, you\’ll receive your offer along with onboarding details.
- Begin Your Journey: Attend our state‑of‑the‑art training facility to kickstart your career with us.
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Client Experience and Sales Specialist employer: Thérapie Clinic
Contact Detail:
Thérapie Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience and Sales Specialist
✨Tip Number 1
Get to know the company inside out! Research Thérapie Clinic's values, services, and client experience approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to client satisfaction and sales performance. Role-play with a friend or in front of the mirror to boost your confidence and refine your answers.
✨Tip Number 3
Show off your personality! During the interview, let your passion for client service shine through. Share personal stories that highlight your skills in managing client experiences and driving sales – it’ll make you memorable!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you on their radar.
We think you need these skills to ace Client Experience and Sales Specialist
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and making a difference in client experiences.
Tailor Your CV: Make sure your CV is tailored to the Client Experience and Sales Specialist role. Highlight relevant experience and skills that match what we're looking for, like your customer service expertise and sales achievements.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that makes it easy for us to see why you'd be a great fit for the team. Avoid fluff and focus on what matters!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Thérapie Clinic
✨Know the Company Inside Out
Before your interview, take some time to research Thérapie Clinic. Understand their values, services, and what sets them apart in the aesthetic medical field. This knowledge will help you tailor your answers and show genuine interest in the role.
✨Showcase Your Client-Centric Approach
As a Client Experience and Sales Specialist, your ability to deliver outstanding client service is crucial. Prepare examples from your past experiences where you went above and beyond for clients, resolved complaints, or contributed to client satisfaction. This will demonstrate your commitment to creating an exceptional client journey.
✨Highlight Your Sales Skills
Since the role involves upselling and cross-selling, be ready to discuss your sales achievements. Share specific instances where you successfully converted consultations or met KPIs. This will illustrate your capability to drive revenue growth and meet the clinic's goals.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This not only shows your enthusiasm but also helps you assess if the clinic is the right fit for you.
