At a Glance
- Tasks: Deliver exceptional client service and drive sales in a fast-paced clinic environment.
- Company: Thérapie Clinic is Europe's fastest-growing aesthetic medical clinic with 75 locations.
- Benefits: Enjoy uncapped earnings, free treatments, discounts, and career progression opportunities.
- Other info: Receive extensive training and enjoy extra leave on landmark birthdays.
- Why this job: Join a vibrant team focused on client satisfaction and personal growth in the beauty industry.
- Qualifications: Must be a qualified beauty therapist with strong customer service skills.
The predicted salary is between 28800 - 43200 £ per year.
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for aClient Experience and Sales Specialist in our Brent Cross Clinic. In this very exciting new role at ThérapieClinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and salesperformance.
We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!
Key Responsibilities
Client Satisfaction
Deliver outstanding client service from first contact to follow-up
Proactively manage online reviews and resolve complaints efficiently
Revenue Growth
Maximise clinic efficiency through smart diary and booking management
Manage stock accurately, including AWI deductions
Drive and convert consultations with strong upselling and cross‑selling
Meet KPIs for consultation success, walk‑in conversions, and average spend
Ensure a seamless check‑in/out journey for every client
AWI Performance & Growth
Promote skin consultations and identify upsell opportunities via forms
Track AWI stock, ensure clinical room standards, and handle client retention calls
Qualifications and Skills
Qualified Beauty Therapist
Proven experience in client experience management, customer service, or a similar role.
Excellent communication and interpersonal skills.
Strong analytical and problem‑solving abilities.
Ability to manage multiple tasks and priorities in a fast‑paced environment.
Over to the best part, the Perks!
Uncapped Earnings
With our uncapped commission structure, the sky\'s the limit!
Treat Yourself
Enjoy free laser hair removal, Free EmSella and generous discounts on our skin, AWI and body treatments – because our skin maestros deserve the best.
Share the Love
Avail spouse and family discounts, spreading the joy of Thérapie.
Sisterly Love
10% off Thérapie Fertility & Optilase treatments – because family helps family.
Thérapie Fertility
We offer one free treatment cycle of IVF/ICSI/RIVF to all team members after they have been with us for 2 years.
Optilase Eye Clinic
We offer free laser eye surgery to all team members after they have been with us for 2 years.
Skin Royalty
Discounts on leading skin brands & treatments (Murad, Skin Theory).
Career Pathways
Embark on a journey of career progression & management training – we believe in promoting from within!
Knowledge Oasis
Immerse yourself in a full week of paid training in our academy, where knowledge is power.
Big Birthday Bash Leave
Enjoy an extra day off on your landmark birthdays to celebrate in style!
Longevity Bonus
Earn extra annual leave days after 2 years of dedicated service.
Employee Assistance Scheme
Access confidential support services for personal and professional well‑being.
Application Process
STEP 1
Explore Opportunities: Start by finding the role that excites you.
STEP 2
Submit Your Application: Apply by uploading your CV.
STEP 3
Application Review: Our Talent Acquisition Partners will carefully review your application.
STEP 4
Initial Contact: If shortlisted, our Talent Acquisition Team will reach out to schedule an interview.
STEP 5
Interview Stage: Complete the interview process with our team.
STEP 6
Offer & Onboarding: If successful, you\'ll receive your offer along with onboarding details.
STEP 7
Begin Your Journey: Attend our state‑of‑the‑art training facility to kickstart your career with us.
Client Experience and Sales Specialist in Birmingham employer: Thérapie Clinic
Thérapie Clinic is an exceptional employer that prioritises employee satisfaction and growth, offering a vibrant work culture in the heart of Braehead. With uncapped earnings potential, generous benefits including free treatments and discounts, and a strong commitment to career progression through comprehensive training, we empower our team to thrive both personally and professionally. Join us to be part of a supportive environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience and Sales Specialist in Birmingham
✨Tip Number 1
Familiarise yourself with the latest trends in the beauty and aesthetics industry. Being knowledgeable about current treatments and technologies will not only impress your interviewers but also show your passion for client experience.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for handling client inquiries and complaints effectively, which is crucial for the Client Experience and Sales Specialist role.
✨Tip Number 3
Network with professionals in the beauty and wellness sector. Attend local events or join online forums to connect with others in the field, as this can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Demonstrate your sales acumen by preparing examples of how you've successfully upsold or cross-sold products or services in previous roles. This will highlight your ability to meet revenue goals and enhance client satisfaction.
We think you need these skills to ace Client Experience and Sales Specialist in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in client experience management and customer service. Use specific examples that demonstrate your ability to deliver outstanding client service and meet sales performance goals.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention how your skills align with the responsibilities of the Client Experience and Sales Specialist position, particularly in managing client satisfaction and driving revenue growth.
Highlight Relevant Skills:Emphasise your communication, interpersonal, and analytical skills in your application. These are crucial for managing multiple tasks and ensuring a seamless client journey, which is key to this role.
Follow Application Instructions:Ensure you follow the application process as outlined by Thérapie Clinic. Upload your CV and any other required documents through our website, and double-check for accuracy before submitting.
How to prepare for a job interview at Thérapie Clinic
✨Showcase Your Client-Centric Approach
As a Client Experience and Sales Specialist, it's crucial to demonstrate your commitment to exceptional client service. Prepare examples of how you've gone above and beyond for clients in previous roles, highlighting your ability to resolve complaints and enhance satisfaction.
✨Highlight Your Sales Skills
Since the role involves upselling and cross-selling, be ready to discuss your sales achievements. Share specific instances where you successfully converted consultations or increased average spend, showcasing your analytical and problem-solving abilities.
✨Demonstrate Your Organisational Skills
The job requires managing multiple tasks in a fast-paced environment. Be prepared to talk about your experience with diary management and stock control, and how you ensure efficiency while maintaining high standards.
✨Prepare Questions About Company Culture
Thérapie Clinic values a supportive work environment. Show your interest by asking insightful questions about their team culture and how they promote career progression. This will demonstrate your enthusiasm for being part of their mission to help clients and staff thrive.
