At a Glance
- Tasks: Deliver exceptional client service and drive sales performance in a fast-paced clinic environment.
- Company: Thérapie Clinic, the fastest-growing Aesthetic Medical Clinic in Europe.
- Benefits: Uncapped earnings, free treatments, discounts, and career progression opportunities.
- Other info: Enjoy continuous training, a supportive culture, and fantastic perks.
- Why this job: Join a dynamic team and make a real impact on client experiences and satisfaction.
- Qualifications: Qualified Beauty Therapist with strong customer service and communication skills.
The predicted salary is between 30000 - 40000 € per year.
Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Newry Clinic. In this very exciting new role at Thérapie Clinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and sales performance. We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture.
At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits.
Key Responsibilities- Client Satisfaction
- Deliver outstanding client service from first contact to follow-up
- Proactively manage online reviews and resolve complaints efficiently
- Revenue Growth
- Maximise clinic efficiency through smart diary and booking management
- Manage stock accurately, including AWI deductions
- Drive and convert consultations with strong upselling and cross-selling
- Meet KPIs for consultation success, walk-in conversions, and average spend
- Ensure a seamless check-in/out journey for every client
- AWI Performance & Growth
- Promote skin consultations and identify upsell opportunities via forms
- Track AWI stock, ensure clinical room standards, and handle client retention calls
- Qualified Beauty Therapist
- Proven experience in client experience management, customer service, or a similar role.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Uncapped Earnings – uncapped commission structure, letting you earn a high income.
- Treat Yourself – free laser hair removal, free EmSella, and generous discounts on skin, AWI, and body treatments.
- Share the Love – spouse and family discounts.
- Sisterly Love – 10% off Thérapie Fertility & Optilase treatments.
- Thérapie Fertility – one free treatment cycle of IVF/ICSI/RIVF after 2 years of service.
- Optilase Eye Clinic – free laser eye surgery after 2 years of service.
- Skin Royalty – discounts on leading skin brands & treatments (Murad, Skin Theory).
- Career Pathways – journey of career progression & management training.
- Knowledge Oasis – full week of paid training in our academy.
- Big Birthday Bash – extra day off on your landmark birthdays.
- Longevity Bonus – earn extra annual leave days after 2 years of dedicated service.
- Employee Assistance Scheme – confidential support services for personal and professional well-being.
Client Experience and Sales Specialist in Bath employer: Thérapie Clinic
Thérapie Clinic is an exceptional employer that prioritises employee growth and satisfaction, offering a vibrant work culture in the heart of Newry. With a commitment to continuous training, uncapped earnings, and unique perks like free treatments and generous discounts, we empower our team to excel in their roles while enjoying a fulfilling career path. Join us at Thérapie, where you can truly do your best work and be part of a supportive and dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience and Sales Specialist in Bath
✨Tip Number 1
Get to know the company inside out! Research Thérapie Clinic's values, services, and client experience approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills as a qualified Beauty Therapist and your experience in client management can directly contribute to enhancing client satisfaction and driving revenue growth at the clinic.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and what it takes to succeed in the Client Experience and Sales Specialist role. Plus, it might just give you an edge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Client Experience and Sales Specialist in Bath
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for client experience and sales shine through. We want to see how much you care about delivering exceptional service and making clients feel valued.
Tailor Your CV:Make sure your CV is tailored to the role. Highlight your relevant experience in client management and sales, and don’t forget to mention any specific achievements that demonstrate your skills. We love seeing how you've made a difference in previous roles!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so make sure your key skills and experiences stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Thérapie Clinic!
How to prepare for a job interview at Thérapie Clinic
✨Know the Company Inside Out
Before your interview, take some time to research Thérapie Clinic. Understand their values, services, and what sets them apart in the aesthetic medical field. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Client Experience Skills
As a Client Experience and Sales Specialist, your ability to deliver outstanding service is crucial. Prepare examples from your past roles where you’ve successfully managed client satisfaction or resolved complaints. Highlighting these experiences will demonstrate that you’re ready to contribute to their mission of exceptional client journeys.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face in this role, such as handling difficult clients or upselling treatments. Practise your responses to these situations so you can showcase your problem-solving skills and ability to drive revenue growth during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the clinic’s success.
