Quality & Involvement Supporter - Thera South West in Exeter

Location: Home-based in the Exeter Area with travel across Wiltshire & surrounding areas

Contract: Relief, as and when required with a flexible approach to working hours and days

Salary: £12.21 per hour

Driving Requirement: Must hold a full UK driving licence with the ability to drive for work

About Us: The Quality & Involvement Team at Thera Trust are a peer led quality checking service, who provide vital feedback about the quality of care and support that people with learning disabilities and/or autism receive. Using your experience of providing high-quality support, you will work alongside the Expert by Experience to ensure they can carry out their roles to their full potential. Having received support themselves, our Experts by Experience use their own lived experience of a learning disability and/or autism to gather insights from others receiving support, thus helping ensure that people’s care is person-centred and meaningful.

Key Responsibilities:

• Partner with the Experts by Experience to observe and assess others’ support
• Conduct one-to-one discussions with people receiving support and those close to them to gather opinions on the quality of care
• Take part in peer led quality checking processes in person as well as via teams, when required
• Support the Experts by Experience in facilitating workshops/group events, to collect feedback from others about their support experiences
• Attend meetings and training virtually or in person as required
• Record and document information accurately
• Share your findings and observations to help build detailed reports for the company
• Build strong, trusting relationships with both the Experts by Experience and the individuals whose support you are assessing
• Collaborate with colleagues across different departments and work alongside the Quality & Involvement Facilitator to ensure smooth delivery of your work plan

Key Skills & Experience:

• Strong understanding of Quality Standards and how to assess care quality against them
• Know what good person-centred support looks like, be able to demonstrate and evaluate it effectively, and identify areas that require improvement
• Knowledge of adult safeguarding, person-centred approaches, and how individuals can be part of their community
• Ability to promote independence and development for the Expert by Experience, while providing necessary support
• Strong organisational skills with the ability to manage time, travel, and deliver tasks on schedule within a flexible contract structure
• Strong interpersonal skills to work and communicate effectively with a diverse group of people, ensuring that everyone feels valued, respected, and included
• Be an advocate for the rights and dignity of individuals with learning disabilities, and a passion for person-centred care
• Ability to use technology (e.g., Microsoft Outlook, Word, Teams) to manage work and communication
• Be comfortable engaging with individuals you haven’t met before and delivering workshops that are accessible to all

Qualifications:

• Care Certificate or direct experience of supporting a family member with a learning disability or autism
• NVQ or equivalent in Health & Social Care
• Experience working in a support or care setting would be beneficial

Why Join Us:

This is a rewarding role for individuals passionate about making a difference in the lives of people with learning disabilities and autism. You will play an essential part in shaping the quality of care and ensuring that people’s voices are heard. With a flexible approach to work and the opportunity to collaborate with a supportive team, this is an ideal role for someone with a strong sense of advocacy, empathy, and organisational skills.

How to Apply:

Please send your CV and a cover letter outlining your experience and why you are the right fit for the role to us. We look forward to hearing from you!