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- Tasks: Guide patients through their medical tourism journey with empathy and professionalism.
- Company: Thera Travel connects UK patients with affordable, high-quality medical care abroad.
- Benefits: Enjoy a competitive salary, flexible hours, and professional development opportunities.
- Why this job: Make a real impact in patients' lives while working in a supportive and innovative environment.
- Qualifications: Experience in healthcare administration, excellent communication skills, and CRM proficiency required.
- Other info: Ideal for those passionate about healthcare and helping others navigate their medical options.
The predicted salary is between 36000 - 60000 £ per year.
Patient Care Coordinator – Thera Travel (London)
Thera Travel is seeking a compassionate and organised Patient Care Coordinator to be the first point of contact for UK patients seeking high-quality, affordable medical treatment abroad. This role combines healthcare knowledge with customer service excellence to guide patients through their medical tourism journey.
About Thera Travel
Thera Travel is a trusted medical tourism facilitator helping UK patients access high-quality, affordable medical care abroad. Founded in response to growing NHS waiting lists, we connect patients with internationally accredited hospitals and experienced surgeons across Europe. Our focus is on providing comprehensive support throughout the medical journey, from initial consultation to post-treatment care. With significant cost savings and minimal wait times, we\’re transforming how UK patients access life-changing medical treatments.
Key Responsibilities:
- Respond promptly to patient enquiries via phone and email with empathy and professionalism
- Conduct initial consultations to understand patients\’ medical needs, concerns, and preferences
- Maintain detailed records of all patient interactions in Pipedrive CRM
- Follow up with leads systematically to nurture them through the decision-making process
- Coordinate with our network of international healthcare providers
- Support patients in understanding treatment options and costs
- Track and report on lead conversion metrics
Required Skills & Experience:
- Previous experience in healthcare administration or patient coordination
- Excellent communication skills with a warm, empathetic telephone manner
- Strong organisational abilities and attention to detail
- Proficiency with CRM systems (Pipedrive experience beneficial)
- Ability to handle sensitive medical information with discretion
- Knowledge of medical terminology
Desired Qualities:
- Understanding of the UK healthcare system and NHS
- Experience in sales or lead nurturing
- Interest in medical tourism or international healthcare
Benefits:
- Competitive salary
- Professional development opportunities
- Flexible working hours
Patient Care Coordinator employer: Thera Travel
Contact Detail:
Thera Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Coordinator
✨Tip Number 1
Familiarise yourself with the medical tourism industry, especially how it operates in the UK. Understanding the nuances of patient care and the challenges they face will help you connect better with potential patients.
✨Tip Number 2
Brush up on your communication skills, particularly in handling sensitive topics. Practising empathetic responses can make a significant difference when interacting with patients who may be anxious about their medical journeys.
✨Tip Number 3
Get comfortable with CRM systems, especially Pipedrive. If you haven't used it before, consider watching tutorials or doing a quick online course to understand how to manage patient interactions effectively.
✨Tip Number 4
Network with professionals in the healthcare and medical tourism sectors. Attend relevant events or join online forums to gain insights and potentially make connections that could help you in your role as a Patient Care Coordinator.
We think you need these skills to ace Patient Care Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Patient Care Coordinator at Thera Travel. Familiarise yourself with their focus on medical tourism and how they support patients throughout their journey.
Tailor Your CV: Highlight your relevant experience in healthcare administration or patient coordination. Emphasise your communication skills and any familiarity with CRM systems, particularly Pipedrive, to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and organisational skills. Share specific examples of how you've successfully supported patients or clients in the past, demonstrating your understanding of the healthcare system.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for the role of Patient Care Coordinator.
How to prepare for a job interview at Thera Travel
✨Show Empathy and Understanding
As a Patient Care Coordinator, empathy is key. During the interview, demonstrate your ability to connect with patients by sharing examples of how you've handled sensitive situations in the past. This will show that you understand the emotional aspects of patient care.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Be prepared to discuss specific tools or methods you use to stay organised, especially if you have experience with CRM systems like Pipedrive. Mention any strategies you employ to manage multiple tasks efficiently.
✨Familiarise Yourself with Medical Terminology
Having a good grasp of medical terminology is essential for this position. Brush up on relevant terms and be ready to discuss how your knowledge can help you communicate effectively with both patients and healthcare providers.
✨Demonstrate Your Communication Skills
Excellent communication is crucial in this role. Prepare to showcase your warm and professional telephone manner through role-play scenarios or by discussing past experiences where your communication skills made a difference in patient interactions.