At a Glance
- Tasks: Provide exceptional customer support and manage queries across departments.
- Company: Join a trusted, award-winning organisation in the social care sector.
- Benefits: Enjoy competitive salary, professional development, and health support.
- Other info: Hybrid working model with a supportive team environment.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: GCSEs in English and ICT preferred; no prior experience required.
The predicted salary is between 26227 - 26227 € per year.
Location: Hybrid/Newbury – Minimum 3 days working in the office.
Vacancy Type: Permanent Full Time.
No. of Vacancy: 1.
Salary: £26,227.50.
Hours of work: 8am till 4.15pm and finish at 3pm on Friday or 9am till 5.15pm.
You will provide a critical role in the business with responsibilities varying across departments. Exceptional service and support to our customers, handling queries, and management of all administrative duties. You will have great time management and organisational skills. Ability to make and receive calls focusing on putting our customer first.
About Us: We are a Proven, Trusted, and Award-Winning Organisation, committed to delivering high-quality eLearning courses and face‑to‑face training to individuals across the social care sector. With a reputation for excellence, we are passionate about equipping learners with the knowledge and skills they need to thrive in their careers.
What We Offer:
- Professional Development: Support for professional qualifications, in‑house training, including paid qualifications.
- Financial Security: Death in Service Insurance providing four times your salary.
- Family‑Friendly Policies: Enhanced Maternity/Paternity Leave.
- Health and Wellness Support: Access to Medicash, covering eye tests, optical, dental, prescriptions, and holistic treatments up to £900 annually.
- Recognition Awards: Monthly, Quarterly, and Annual Recognition Awards.
- Referral Bonus: £500 for referring top talent.
- Exclusive Discounts: MiRewards benefits platform, offering shopping discounts, fuel cards, and more.
- Commute in Style: Cycle to Work Scheme.
- Supportive Environment: Enhanced Employee Assistance Programme for you and your immediate family.
- Group Connection: Annual Group conference and a comprehensive benefits review.
- Birthday Leave: Celebrate your birthday in style with an additional paid holiday.
Key Responsibilities:
- Providing first line customer support for our online learning platform Click, including support with forgotten passwords, course information, system advice, new customer setups, trouble shooting and logging technical queries.
- Provide first line support for all other enquiries to the business, including logging sales and finance enquiries and passing to the correct department.
- Log all enquiries through the ticketing system and respond within a timely manner.
- Use the telephone, email, web chat, messaging board and online meetings to interact with customers and colleagues in a professional, friendly and supportive manner.
- Ensure customer data and interactions are recorded accurately on our systems.
- Research customer details online and update our customer data as needed.
- Support the Customer Engagement team to respond to initial sales enquiries.
- Support the Content Team by providing customer feedback, testing new courses and logging content enquiries.
- Undertaking research, data cleansing and support the team to gain customer/market insight.
- Understand our products and customers along with the Social Care and wider sectors we operate in.
- Provide exceptional customer service with enthusiasm, passion and commitment to helping our customers, colleagues and everyone we interact with.
- Undertaking any general office task that supports the smooth running of the business.
Person Specification:
- Ideally GCSE’s above grade C to include English and ICT.
- Social Care (desirable but not essential).
- Customer Care, Telephone, MS Office, build relationships, accurate, organised, motivated, great communication, flexible, honest, trustworthy and taking ownership.
Training: No previous training or experience is required as the individual will be coached and mentored on the job although previous experience is desirable.
How to Apply: If you're passionate about this role, we want to hear from you! Submit your application by clicking APPLY. If you have any further queries, please get in touch with our friendly team by emailing recruitment@theprogress-group.co.uk.
Diversity and Inclusion Statement: The Progress Group is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information, or parental status. All employment decisions are based on merit, job requirements, and business needs.
Note: We are unable to provide Visa sponsorship for this role.
Customer Care Advisor in Newbury employer: Theprogress Group
At Flourish, we pride ourselves on being a supportive and dynamic employer, offering a hybrid working model in Newbury that promotes work-life balance. Our commitment to professional development, comprehensive health and wellness support, and a culture of recognition ensures that our employees thrive both personally and professionally. Join us to be part of a passionate team dedicated to making a meaningful impact in the social care sector while enjoying unique benefits like birthday leave and a cycle to work scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor in Newbury
✨Tip Number 1
Get to know the company! Research Flourish and its mission in the social care sector. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Care Advisor, you'll be interacting with customers daily. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our awesome team at Flourish.
We think you need these skills to ace Customer Care Advisor in Newbury
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Customer Care Advisor role shine through. We want to see how much you care about providing exceptional service and supporting our customers!
Tailor Your CV:Make sure to customise your CV to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with what we do at StudySmarter!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you're a great fit for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Theprogress Group
✨Know Your Stuff
Before the interview, make sure you understand the company and its products, especially the online learning platform Click. Familiarise yourself with common customer queries and how to handle them, as this will show your enthusiasm and readiness for the role.
✨Show Off Your Communication Skills
As a Customer Care Advisor, you'll need to communicate effectively. Practice answering questions clearly and concisely. Use examples from your past experiences where you've successfully resolved customer issues or worked in a team to demonstrate your skills.
✨Be Organised and Punctual
Time management is key in this role. Arrive on time for your interview and bring any necessary documents. During the interview, showcase your organisational skills by discussing how you prioritise tasks and manage your workload.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the Customer Care department.
