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- Tasks: Lead a dynamic customer service team and engage with renowned artists daily.
- Company: Join theprintspace, a leader in fine art and photography printing.
- Benefits: Enjoy career growth, comprehensive training, and a vibrant work culture.
- Why this job: Make a real impact in the art industry while developing your leadership skills.
- Qualifications: Experience in customer service and a passion for art and photography.
- Other info: Fast-paced environment with opportunities for creativity and innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At theprintspace, we're the world leaders in fine art and photographic printing, transforming the art industry with a fearless blend of art, data, and technology. We seek a highly driven Customer Service Manager to head our bestâinâclass customer service team.
Your role will be based at our stateâofâtheâart studio in Shoreditch, London, balancing dayâtoâday interactions with globally recognised artists while leading a customer service team of 5. You'll report directly to the COO and own key customer satisfaction KPIs.
You should have customer service experience and exceptional interpersonal skills, able to adapt to different client needs. Ideal: Managed a team of 2â15 or have several years of proven customer service experience and are ready for a management role. Experience in the art or creative industries is required; we can teach you the industry specifics.
What matters most is your ability to build, adopt, train and measure processes, inspire the team and creatively problemâsolve client needs with a degree of autonomy. We are looking for passionate industryâleading individuals who thrive in fastâmoving environments.
Your daily responsibilities include:
- Fostering a positive and collaborative customer service team environment through regular training, team briefings and 1â2â1 interactions.
- Help maintain and instill the company's culture of thrift, where employees treat the company's money as their own.
- Recognise and impart that customer service excellence is the goal, and strive relentlessly to solve any issues and meet the goal.
- Manage client requests via inâperson interactions, incoming calls and instant chat, developing sustainable customer relationships through open, honest and interactive communication.
- Provide inâdepth product knowledge to help clients across the globe maximise their presentation needs, offering solutions and alternatives wherever applicable using our 'think boutique' approach.
- Manage and resolve customer concerns that are escalated by the team.
- Collate customer feedback and ideas to the COO and production teams to help further develop our products and services.
- Work to customer satisfaction KPIs set out by the COO.
- Build and improve existing customer service processes and training documentation.
What we're looking for:
- Management experience or ability to progress to management level.
- A track record of taking responsibility for customer satisfaction, targets and KPIs.
- Ambition and drive, with a history of career growth.
- A welcoming, confident, and outgoing personality.
- A demonstrable interest for art and photography.
What we'll offer you:
- Being part of a team dedicated to the mission and industryâleading excellence.
- Career growth; we are widely recognised as the leading innovator in our field.
- Comprehensive ongoing training from our industryâleading team.
Customer Service Manager in London employer: theprintspace
Contact Detail:
theprintspace Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Service Manager in London
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the art and photography scene. Attend events, join online forums, and donât be shy to reach out to industry professionals on LinkedIn. You never know who might have the inside scoop on job openings!
â¨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service and the arts shine through. Share stories that highlight your experience and how youâve creatively solved problems in the past. Remember, they want to see the real you!
â¨Tip Number 3
Prepare for those tricky questions! Research common interview questions for customer service managers and think about how youâd respond. Tailor your answers to reflect your understanding of the art and photography industry, and how you can contribute to their mission.
â¨Tip Number 4
Donât forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. Itâs a great way to reinforce your interest in the role and keep you top of mind as they make their decision.
We think you need these skills to ace Customer Service Manager in London
Some tips for your application đŤĄ
Show Your Passion for Art: When you're writing your application, let your love for art and photography shine through. We want to see how your interests align with our mission at theprintspace, so donât hold back on sharing your creative side!
Tailor Your Experience: Make sure to highlight your customer service experience and any management roles you've had. Weâre looking for someone who can inspire a team, so give us examples of how youâve led or trained others in the past.
Be Personable: Your written application should reflect your personality! Use a friendly tone and show us that you can communicate openly and honestly. Remember, we value interpersonal skills just as much as experience.
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for this exciting role. We canât wait to hear from you!
How to prepare for a job interview at theprintspace
â¨Know Your Art & Photography
Brush up on your knowledge of the art and photography industry. Familiarise yourself with current trends, key players, and the unique challenges faced by artists. This will not only show your passion but also help you connect better with the interviewers.
â¨Showcase Your Leadership Skills
Prepare examples that highlight your management experience and how you've successfully led a team in the past. Think about specific situations where you inspired your team or creatively solved customer issues, as this aligns perfectly with what theyâre looking for.
â¨Demonstrate Customer-Centric Thinking
Be ready to discuss how youâve previously improved customer satisfaction and met KPIs. Share stories that illustrate your ability to build relationships and resolve conflicts, as this is crucial for the role.
â¨Emphasise Adaptability and Problem-Solving
Think of examples where you had to adapt to different client needs or solve unexpected problems. Highlighting your flexibility and creative problem-solving skills will resonate well with their fast-moving environment.