At a Glance
- Tasks: Support artists and clients with print production advice and exceptional customer service.
- Company: Join theprintspace, leaders in art and social commerce, based in Shoreditch.
- Benefits: Competitive salary, comprehensive training, and clear career progression opportunities.
- Other info: Be part of a dynamic team in a thriving creative community.
- Why this job: Kickstart your creative career while connecting with renowned artists and photographers.
- Qualifications: Enthusiasm for art, customer service experience, and a desire to learn.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for an Artist & Client Support Representative to join us at theprintspace, world leaders in art and social commerce. At theprintspace, we’re not just the world leaders in fine art and photographic printing—we’re rewriting the rules of art commerce. For 18 years, we’ve transformed the art industry with a fearless blend of art, data, and technology. With a commitment to excellence and customer satisfaction, we’re hiring passionate art and photographic enthusiasts to join our best-in-class customer service team.
Working from our state-of-the-art studio in Shoreditch, the heart of London’s thriving creative community, your role will involve day-to-day interactions with globally recognised artists and photographers, providing print production advice for their exhibition, portfolio, and art sales projects. You would be part of an organisation that stands alone as a leading platform for art and photographic printing, celebrated for its commitment to quality, innovation, and the fostering of connections with clients.
Joining theprintspace as an Artist & Client Support Representative is a fantastic route into the industry. You’ll have the opportunity to build relationships with key industry figures and develop direct skills which could take you onto roles in production, marketing, and operations capacity, be that at theprintspace or in the wider creative industry.
The role
This role is ideal for someone early in their career who genuinely enjoys working with people, brings positive energy into a space, and takes pride in delivering great service. You don’t need years of experience; we can teach the technical side. What matters most is that you care, communicate confidently, and want to grow.
You’ll be the first point of contact for artists and photographers working on exhibitions, portfolios, and print sales projects. Day to day, you’ll provide thoughtful, boutique-style support helping clients make the right decisions, solving problems when they arise, and contributing ideas to improve how we work.
Your daily responsibilities
- Manage client requests via in-person interactions, phone, and instant chat
- Provide confident, friendly, and informed advice on print products and presentation options
- Take a solutions-first approach, offering alternatives and recommendations where appropriate
- Manage and resolve customer concerns, escalating when necessary
- Build strong, long-term client relationships through open, honest, and engaging communication
- Spot recurring issues, inefficiencies, or friction points, and proactively suggest improvements
- Help refine customer service processes by feeding back ideas, insights, and solutions to management
- Contribute to a culture where great ideas can come from anywhere
What we’re looking for
- A genuine people-person with confidence and enthusiasm
- Experience in a customer-facing role (retail, hospitality, gallery, studio, or similar)
- An interest in art, photography, digital image-making, or print production
- Some experience with Photoshop and Adobe software, or a strong desire to learn
- Early-career candidates who are motivated to develop their skills and build a long-term career
- Someone who cares about both people and processes
What we’ll offer you
- A competitive salary
- A welcoming, ambitious team with a shared commitment to excellence
- Comprehensive training from industry-leading experts
- Clear opportunities for career progression as the company grows
- Skills and experience that form the foundation of a successful career in the creative industry
Artist & Client Support Representative in London employer: theprintspace
At theprintspace, we pride ourselves on being a leading employer in the art and photographic printing industry, located in the vibrant creative hub of Shoreditch, London. Our welcoming and ambitious team fosters a culture of excellence, offering comprehensive training and clear pathways for career progression, making it an ideal environment for early-career professionals passionate about art and customer service. Join us to build meaningful relationships with renowned artists while developing skills that will propel your career in the creative sector.
StudySmarter Expert Advice🤫
We think this is how you could land Artist & Client Support Representative in London
✨Tip Number 1
Get to know the company inside out! Research theprintspace, its values, and its culture. This way, when you chat with us, you can show off your enthusiasm and how you fit right in.
✨Tip Number 2
Network like a pro! Attend art events, exhibitions, or workshops where you can meet artists and industry folks. Building connections can open doors and give you a leg up in landing that role.
✨Tip Number 3
Practice your communication skills! Whether it’s face-to-face or over the phone, being able to confidently express your thoughts and ideas is key. Role-play with friends or family to get comfortable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at theprintspace.
We think you need these skills to ace Artist & Client Support Representative in London
Some tips for your application 🫡
Show Your Passion for Art:When you're writing your application, let your love for art and photography shine through! We want to see that you genuinely care about the industry and are excited about the opportunity to work with artists and photographers.
Be Personable and Engaging:Remember, this role is all about building relationships. Use a friendly tone in your application and share any experiences where you've successfully connected with clients or customers. We love a good story!
Highlight Your Problem-Solving Skills:We’re looking for someone who can think on their feet. In your application, mention times when you've tackled challenges or found creative solutions in previous roles. Show us how you can bring that solutions-first approach to our team!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen to join our amazing team at theprintspace!
How to prepare for a job interview at theprintspace
✨Know Your Art
Brush up on your knowledge of art and photography before the interview. Familiarise yourself with different print products and presentation options that theprintspace offers. This will not only show your enthusiasm but also help you provide informed advice during the interview.
✨Showcase Your People Skills
As an Artist & Client Support Representative, you'll be interacting with artists and photographers daily. Prepare examples of how you've successfully communicated or resolved issues in previous roles. Highlight your ability to build relationships and your passion for delivering great service.
✨Be Solutions-Oriented
Think about times when you've faced challenges in customer service. Be ready to discuss how you approached these situations with a solutions-first mindset. Theprintspace values proactive problem-solving, so demonstrating this quality will set you apart.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, and opportunities for growth within theprintspace. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
