At a Glance
- Tasks: Lead a dynamic customer service team in the art and photography industry.
- Company: Join theprintspace, a leader in fine art and photographic printing.
- Benefits: Career growth, comprehensive training, and a vibrant team culture.
- Other info: Fast-paced environment with opportunities for personal and professional development.
- Why this job: Make a real impact while working with globally recognised artists.
- Qualifications: Experience in customer service and a passion for art and photography.
The predicted salary is between 36000 - 60000 £ per year.
At theprintspace, we’re the world leaders in fine art and photographic printing, transforming the art industry with a fearless blend of art, data, and technology. We seek a highly driven Customer Service Manager to head our best‑in‑class customer service team. Your role will be based at our state‑of‑the‑art studio in Shoreditch, London, balancing day‑to‑day interactions with globally recognised artists while leading a customer service team of 5. You’ll report directly to the COO and own key customer satisfaction KPIs.
You should have customer service experience and exceptional interpersonal skills, able to adapt to different client needs. Ideal candidates will have managed a team of 2‑15 or have several years of proven customer service experience and are ready for a management role. Experience in the art or creative industries is required; we can teach you the industry specifics.
What matters most is your ability to build, adopt, train and measure processes, inspire the team and creatively problem‑solve client needs with a degree of autonomy. We are looking for passionate industry‑leading individuals who thrive in fast‑moving environments.
Your daily responsibilities include:
- Fostering a positive and collaborative customer service team environment through regular training, team briefings and 1‑2‑1 interactions.
- Help maintain and instil the company’s culture of thrift, where employees treat the company's money as their own.
- Recognise and impart that customer service excellence is the goal, and strive relentlessly to solve any issues and meet the goal.
- Manage client requests via in‑person interactions, incoming calls and instant chat, developing sustainable customer relationships through open, honest and interactive communication.
- Provide in‑depth product knowledge to help clients across the globe maximise their presentation needs, offering solutions and alternatives wherever applicable using our ‘think boutique’ approach.
- Manage and resolve customer concerns that are escalated by the team.
- Collate customer feedback and ideas to the COO and production teams to help further develop our products and services.
- Work to customer satisfaction KPIs set out by the COO.
- Build and improve existing customer service processes and training documentation.
What we’re looking for:
- Management experience or ability to progress to management level.
- A track record of taking responsibility for customer satisfaction, targets and KPIs.
- Ambition and drive, with a history of career growth.
- A welcoming, confident, and outgoing personality.
- A demonstrable interest for art and photography.
What we’ll offer you:
- Being part of a team dedicated to the mission and industry‑leading excellence.
- Career growth; we are widely recognised as the leading innovator in our field.
- Comprehensive ongoing training from our industry‑leading team.
Customer Service Manager employer: theprintspace
At theprintspace, we pride ourselves on being a leading employer in the art and photographic printing industry, located in the vibrant creative hub of Shoreditch, London. Our work culture is built on collaboration and innovation, offering comprehensive training and clear pathways for career progression, making it an ideal environment for early-career professionals passionate about art and customer service. Join us to not only develop your skills but also to forge meaningful connections with renowned artists and photographers, all while contributing to a company that values excellence and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at theprintspace. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like theprintspace before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to theprintspace:Your cover letter is your chance to shine! Tell us why you want to work at theprintspace specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at theprintspace!
How to prepare for a job interview at theprintspace
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
