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- Tasks: Lead a dynamic customer service team in the art and photography industry.
- Company: Join theprintspace, a leader in fine art and photographic printing.
- Benefits: Career growth, comprehensive training, and a vibrant team culture.
- Why this job: Make a real impact while working with globally recognised artists.
- Qualifications: Experience in customer service and a passion for art and photography.
- Other info: Fast-paced environment with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
At theprintspace, we’re the world leaders in fine art and photographic printing, transforming the art industry with a fearless blend of art, data, and technology. We seek a highly driven Customer Service Manager to head our best‑in‑class customer service team. Your role will be based at our state‑of‑the‑art studio in Shoreditch, London, balancing day‑to‑day interactions with globally recognised artists while leading a customer service team of 5. You’ll report directly to the COO and own key customer satisfaction KPIs.
You should have customer service experience and exceptional interpersonal skills, able to adapt to different client needs. Ideal candidates will have managed a team of 2‑15 or have several years of proven customer service experience and are ready for a management role. Experience in the art or creative industries is required; we can teach you the industry specifics.
What matters most is your ability to build, adopt, train and measure processes, inspire the team and creatively problem‑solve client needs with a degree of autonomy. We are looking for passionate industry‑leading individuals who thrive in fast‑moving environments.
Your daily responsibilities include:
- Fostering a positive and collaborative customer service team environment through regular training, team briefings and 1‑2‑1 interactions.
- Help maintain and instil the company’s culture of thrift, where employees treat the company's money as their own.
- Recognise and impart that customer service excellence is the goal, and strive relentlessly to solve any issues and meet the goal.
- Manage client requests via in‑person interactions, incoming calls and instant chat, developing sustainable customer relationships through open, honest and interactive communication.
- Provide in‑depth product knowledge to help clients across the globe maximise their presentation needs, offering solutions and alternatives wherever applicable using our ‘think boutique’ approach.
- Manage and resolve customer concerns that are escalated by the team.
- Collate customer feedback and ideas to the COO and production teams to help further develop our products and services.
- Work to customer satisfaction KPIs set out by the COO.
- Build and improve existing customer service processes and training documentation.
What we’re looking for:
- Management experience or ability to progress to management level.
- A track record of taking responsibility for customer satisfaction, targets and KPIs.
- Ambition and drive, with a history of career growth.
- A welcoming, confident, and outgoing personality.
- A demonstrable interest for art and photography.
What we’ll offer you:
- Being part of a team dedicated to the mission and industry‑leading excellence.
- Career growth; we are widely recognised as the leading innovator in our field.
- Comprehensive ongoing training from our industry‑leading team.
Customer Service Manager employer: theprintspace
Contact Detail:
theprintspace Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for the art and photography industry.
✨Tip Number 2
Practice your interpersonal skills! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident and ready to tackle any questions they throw your way during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at theprintspace.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Show Your Passion for Art: When you're writing your application, let your love for art and photography shine through! We want to see how your interests align with our mission at theprintspace, so don’t hold back on sharing your experiences or projects that showcase your passion.
Tailor Your Experience: Make sure to highlight your customer service experience in a way that speaks directly to the role. Use examples that demonstrate your ability to manage a team and solve problems creatively, as these are key aspects of the Customer Service Manager position.
Be Authentic: We value genuine personalities here at theprintspace. When you write your application, be yourself! Share your unique approach to customer service and how you inspire those around you. Authenticity goes a long way in making a memorable impression.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at theprintspace
✨Know Your Art & Photography
Brush up on your knowledge of the art and photography industry. Familiarise yourself with current trends, key players, and the unique challenges artists face. This will not only show your passion but also help you connect better with the team and clients during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight specific situations where you inspired your team, resolved conflicts, or improved customer service processes. This will demonstrate your readiness for a management role and your ability to foster a positive team environment.
✨Emphasise Customer Satisfaction
Be ready to discuss your approach to achieving customer satisfaction. Share strategies you've implemented in previous roles to meet KPIs and enhance client relationships. This will illustrate your commitment to excellence and your proactive problem-solving skills.
✨Practice Active Listening
During the interview, practice active listening by engaging with the interviewer’s questions and responding thoughtfully. This will showcase your interpersonal skills and ability to adapt to different client needs, which is crucial for the Customer Service Manager role.
