At a Glance
- Tasks: Support artists and clients with print production advice and build strong relationships.
- Company: Join theprintspace, a leader in art and photographic printing in Shoreditch.
- Benefits: Competitive salary, comprehensive training, and clear career progression opportunities.
- Other info: Dynamic environment with opportunities to contribute ideas and grow within the industry.
- Why this job: Kickstart your creative career while working with renowned artists and photographers.
- Qualifications: Customer-facing experience and a passion for art and photography.
The predicted salary is between 35000 - 45000 £ per year.
We’re looking for an Artist & Client Support Representative to join us at theprintspace. For 18 years, we’ve transformed the art industry with a fearless blend of art, data, and technology. Working from our state of the art studio in Shoreditch, the heart of London’s thriving creative community, your role will involve day-to-day interactions with globally recognised artists and photographers, providing print production advice for their exhibition, portfolio and art sales projects.
You would be part of an organisation that stands alone as a leading platform for art and photographic printing, celebrated for its commitment to quality, innovation, and the fostering of connections with clients. As well as our Shoreditch studio, we have production facilities in Dusseldorf, and Brooklyn.
Joining theprintspace as an Artist & Client Support Representative is a fantastic route into the industry. You’ll have the opportunity to build relationships with key industry figures, and develop direct skills which could take you onto roles in a production, marketing and operations capacity be that at theprintspace or in the wider creative industry.
This role is ideal for someone early in their career who genuinely enjoys working with people, brings positive energy into a space, and takes pride in delivering great service. You’ll be the first point of contact for artists and photographers working on exhibitions, portfolios, and print sales projects. Day to day, you’ll provide thoughtful, boutique-style support helping clients make the right decisions, solving problems when they arise, and contributing ideas to improve how we work.
- Manage client requests via in-person interactions, phone, and instant chat
- Build strong, long-term client relationships through open, honest, and engaging communication
- Help refine customer service processes by feeding back ideas, insights, and solutions to management
- Contribute to a culture where great ideas can come from anywhere
Experience in a customer-facing role (retail, hospitality, gallery, studio, or similar)
An interest in art, photography, digital image-making, or print production
Some experience with Photoshop and Adobe software, or a strong desire to learn
Early-career candidates who are motivated to develop their skills and build a long-term career
A competitive salary
Comprehensive training from industry-leading experts
Clear opportunities for career progression as the company grows
Skills and experience that form the foundation of a successful career in the creative industry.
Artist and Client Support Representative in City of London employer: theprintspace
At theprintspace, we pride ourselves on being a leading employer in the art and photographic printing industry, located in the vibrant creative hub of Shoreditch, London. Our work culture is built on collaboration and innovation, offering comprehensive training and clear pathways for career progression, making it an ideal environment for early-career professionals passionate about art and customer service. Join us to not only develop your skills but also to forge meaningful connections with renowned artists and photographers, all while contributing to a company that values excellence and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Artist and Client Support Representative in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at theprintspace. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like theprintspace before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Artist and Client Support Representative in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to theprintspace:Your cover letter is your chance to shine! Tell us why you want to work at theprintspace specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at theprintspace!
How to prepare for a job interview at theprintspace
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
