At a Glance
- Tasks: Support artists and clients with print production advice and exceptional customer service.
- Company: Join theprintspace, leaders in art and social commerce, based in Shoreditch.
- Benefits: Competitive salary, comprehensive training, and clear career progression opportunities.
- Other info: Be part of a dynamic team in a thriving creative community.
- Why this job: Kickstart your creative career while connecting with renowned artists and photographers.
- Qualifications: Enthusiasm for art, customer service experience, and a desire to learn.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for an Artist & Client Support Representative to join us at theprintspace, world leaders in art and social commerce. At theprintspace, we’re not just the world leaders in fine art and photographic printing—we’re rewriting the rules of art commerce. For 18 years, we’ve transformed the art industry with a fearless blend of art, data, and technology. With a commitment to excellence and customer satisfaction, we’re hiring passionate art and photographic enthusiasts to join our best-in-class customer service team.
Working from our state-of-the-art studio in Shoreditch, the heart of London’s thriving creative community, your role will involve day-to-day interactions with globally recognised artists and photographers, providing print production advice for their exhibition, portfolio, and art sales projects. You would be part of an organisation that stands alone as a leading platform for art and photographic printing, celebrated for its commitment to quality, innovation, and the fostering of connections with clients.
Joining theprintspace as an Artist & Client Support Representative is a fantastic route into the industry. You’ll have the opportunity to build relationships with key industry figures and develop direct skills which could take you onto roles in production, marketing, and operations capacity, be that at theprintspace or in the wider creative industry.
The role
This role is ideal for someone early in their career who genuinely enjoys working with people, brings positive energy into a space, and takes pride in delivering great service. You don’t need years of experience; we can teach the technical side. What matters most is that you care, communicate confidently, and want to grow.
You’ll be the first point of contact for artists and photographers working on exhibitions, portfolios, and print sales projects. Day to day, you’ll provide thoughtful, boutique-style support helping clients make the right decisions, solving problems when they arise, and contributing ideas to improve how we work.
Your daily responsibilities
- Manage client requests via in-person interactions, phone, and instant chat
- Provide confident, friendly, and informed advice on print products and presentation options
- Take a solutions-first approach, offering alternatives and recommendations where appropriate
- Manage and resolve customer concerns, escalating when necessary
- Build strong, long-term client relationships through open, honest, and engaging communication
- Spot recurring issues, inefficiencies, or friction points, and proactively suggest improvements
- Help refine customer service processes by feeding back ideas, insights, and solutions to management
- Contribute to a culture where great ideas can come from anywhere
What we’re looking for
- A genuine people-person with confidence and enthusiasm
- Experience in a customer-facing role (retail, hospitality, gallery, studio, or similar)
- An interest in art, photography, digital image-making, or print production
- Some experience with Photoshop and Adobe software, or a strong desire to learn
- Early-career candidates who are motivated to develop their skills and build a long-term career
- Someone who cares about both people and processes
What we’ll offer you
- A competitive salary
- A welcoming, ambitious team with a shared commitment to excellence
- Comprehensive training from industry-leading experts
- Clear opportunities for career progression as the company grows
- Skills and experience that form the foundation of a successful career in the creative industry
Artist & Client Support Representative in Basildon employer: theprintspace
At theprintspace, we pride ourselves on being a leading employer in the creative industry, offering a vibrant work culture in Shoreditch, London, where art and technology converge. Our commitment to employee growth is evident through comprehensive training and clear career progression opportunities, allowing you to build meaningful relationships with renowned artists while developing essential skills for your future. Join our passionate team and be part of a company that values innovation, excellence, and a supportive environment for all.
StudySmarter Expert Advice🤫
We think this is how you could land Artist & Client Support Representative in Basildon
✨Tip Number 1
Network like a pro! Attend art events, exhibitions, and workshops in Shoreditch to meet artists and industry folks. The more connections we make, the better our chances of landing that dream job.
✨Tip Number 2
Show off your passion for art and photography during interviews. Share your favourite projects or artists and how they inspire you. We want to see that genuine enthusiasm shine through!
✨Tip Number 3
Practice your communication skills! Role-play common client scenarios with friends or family. Being confident and friendly is key to impressing potential employers and building those long-term relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our amazing team at theprintspace.
We think you need these skills to ace Artist & Client Support Representative in Basildon
Some tips for your application 🫡
Show Your Passion for Art:When you're writing your application, let your love for art and photography shine through! We want to see that you genuinely care about the industry and are excited about the opportunity to work with artists and photographers.
Be Personable and Engaging:Remember, this role is all about building relationships. Use a friendly tone in your application and highlight any customer-facing experience you have. Show us that you can communicate confidently and connect with people!
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to align their background with what we’re looking for!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at theprintspace
✨Know Your Art
Brush up on your knowledge of art and photography before the interview. Familiarise yourself with different print products and presentation options that theprintspace offers. This will not only show your enthusiasm but also help you provide informed advice during the interview.
✨Showcase Your People Skills
As an Artist & Client Support Representative, you'll be interacting with artists and photographers daily. Prepare examples of how you've successfully communicated or resolved issues in previous roles. Highlight your ability to build relationships and your passion for delivering great service.
✨Be Solutions-Oriented
Think about times when you've faced challenges in customer service. Be ready to discuss how you approached these situations with a solutions-first mindset. Theprintspace values proactive problem-solving, so demonstrating this quality will set you apart.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, and opportunities for growth within theprintspace. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
