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- Tasks: Be the welcoming face of our legal practice, providing top-notch admin support and client care.
- Company: Join WB Pennine Law, part of PM Law Group, known for excellence in legal services.
- Benefits: Enjoy flexible hours, 27 days holiday, free parking, and industry-leading training.
- Why this job: Make a real impact in a supportive, inclusive environment while developing your career.
- Qualifications: Must have recent receptionist experience, excellent communication skills, and be detail-oriented.
- Other info: Opportunities for growth and a vibrant team culture await you!
The predicted salary is between 24000 - 36000 £ per year.
Do you have experience as a receptionist?
Join our dynamic and prestigious legal practice, where we pride ourselves on delivering exceptional legal services and fostering a professional and welcoming environment. Our firm is renowned for its commitment to excellence, integrity, and client satisfaction. We are seeking an experienced Receptionist to be the face of our practice, ensuring a seamless and positive experience for our clients and visitors.
WB Pennine Law forms part of the PM Law Group and is a specialist and dedicated business offering Conveyancing, Commercial property, Dispute resolution, Family & Divorce, Personal Injury, Wills, Trusts & Probate services.
Being at the forefront of cutting-edge technology, we are a modern business who can help individuals across England and Wales to move house. Our technological expertise means we can deal with clients locally or at a distance whilst still providing that ever-important human touch.
Across the business, we foster a culture of inclusivity and champion personal development so that each employee has opportunities to shine and flourish, and we want you to be a part of it.
As our newly appointed Receptionist, based in our Hoyland office, you will provide administrative support to the team, dealing with face-to-face clients that call into the office, answering busy telephones and provide administrative support for our fee earners.
Role Responsibilities
- Provide general administration assistance delivering the highest level of customer service to clients at all times.
- Communicate with clients over the telephone, by email and in face-to-face meetings and with other solicitors and professional organisations.
- Produce initial client documentation, i.e. Authority to Act, Questionnaires, Protocol Documentation etc and checking such documents upon their return and requesting further documentation referred to in the same.
- Carry out Solicitor and Client Due diligence.
- Request Documentation fundamental to transactions.
- Ensure documents are returned by client’s and work providers, chasing them if required and progressing Transactions.
- Log correspondence to the correct files / matters.
- Enter data into the correct fields in the case management system from correspondence received.
- Log and complete tasks on the case management system.
- Perform general administration tasks, including answering telephones.
- To update all panel members / stakeholders within the business and within the referral businesses with whom we deal.
- To be a role model for those around you in both file management, actions and behaviour.
- To ensure individual compliance with all policies and procedures at all times.
- To attend and contribute in team meetings.
- The role will be based in the Conveyancing Department, however, there may be a requirement to work in other areas of the business as the need arises. This role will be based in Barnsley reporting to the Senior Manager.
- You may be required to perform any other duties and to work in any other areas as requested by the Company, if necessary, which may include other offices and those of clients.
What we need from you
- Recent and relevant experience of working in a busy receptionist role providing administration support.
- Ability to work to deadlines.
- Can pay real attention to detail.
- Ability to prioritise workloads.
- Ability to work on own initiative and as part of a team.
- Excellent telephone manner, Client care and enthusiasm.
- Must be able to communicate well both orally and in writing.
- Understanding of e-mail systems, portals and other IT as appropriate.
- Good standard of spoken and written English required.
- Competent use of MS Office required.
What we offer you
Our offices have been designed to be a high quality and pleasant working environment. In addition to a competitive salary and benefits package we offer:
- Monday to Friday – Office Hours – 9.00am – 5.00pm with 1 hour’s lunch break.
- 27 days holiday of which 3 are automatically saved by the firm for the Christmas period, the firm is closed throughout Christmas and New year. Leaving 24 days holiday entitlement for the rest of the year, our holidays run from Jan to Dec. The 24th of December is given as an extra holiday by the firm each year.
- Flexi time after the first three months of employment.
- Free parking.
- Industry leading training.
- Competitive starting salary DOE.
- Access to on demand CPD.
- Additional Annual Leave entitlement for long service.
- Opportunities for you to progress and develop further in line with our expansion strategy.
- Pension Scheme.
- Lucrative ‘Refer a friend scheme’.
- Free Costco Card.
- Employee Assistance Programme.
- Annual Summer and Christmas Parties.
- Award Events.
If you are a polished and experienced receptionist with a passion for excellence, we invite you to apply.
At the PM Law Group, we offer more than just a job – we offer a rewarding career where you can make a meaningful impact and grow both personally and professionally. As a member of our team, you will have the opportunity to work alongside talented professionals in a dynamic and collaborative environment.
We believe in investing in our employees and supporting their career development through training, mentorship, and advancement opportunities. Join us and be part of a firm that values diversity, equality, and inclusion, and is committed to making a difference in the lives of our clients and our community.
If this role isn’t for you, check out all of our current vacancies online today through our group website: Careers – PM Law Group (thepmlawgroup.co.uk)
We’re always looking for new people to join the Group who represent our values and want to take advantage of our experienced and award-winning training programs. If you don’t see a role that complements your experience, you can always submit a speculative CV!
The PM Law Group are an equal opportunities employer.
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Enter your details in the form below and we\’ll review your application and come back to you in due course. You can upload a copy of your CV using the form, in either Word or pdf formats.
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Receptionist employer: Thepmlawgroup
Contact Detail:
Thepmlawgroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the legal sector, especially the services offered by WB Pennine Law. Understanding their specialisations like Conveyancing and Family Law will help you engage more effectively during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in previous receptionist roles. This will demonstrate your ability to maintain a professional and welcoming environment.
✨Tip Number 3
Research the latest technology used in legal practices, particularly case management systems. Being knowledgeable about these tools can set you apart as a candidate who is ready to adapt to their modern business approach.
✨Tip Number 4
Network with current or former employees of PM Law Group on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a receptionist. Focus on your administrative skills, customer service experience, and any specific software or systems you are familiar with, especially those mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the firm. Mention your understanding of their commitment to client satisfaction and how your skills align with their needs. Be sure to include examples of how you've excelled in similar roles.
Highlight Key Skills: In your application, emphasise your attention to detail, ability to work under pressure, and excellent communication skills. These are crucial for a receptionist role, so provide specific examples of how you've demonstrated these abilities in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are essential traits for a receptionist.
How to prepare for a job interview at Thepmlawgroup
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for clients. Highlight your previous experience in providing exceptional customer service and how you handle difficult situations with grace and professionalism.
✨Demonstrate Attention to Detail
The role requires meticulous attention to detail, especially when handling documentation. Be prepared to discuss specific examples where your attention to detail made a difference in your previous roles.
✨Familiarise Yourself with Legal Terminology
Since you'll be working in a legal environment, having a basic understanding of legal terms and processes can set you apart. Brush up on common legal phrases and concepts relevant to the firm’s practice areas.
✨Prepare for Common Receptionist Scenarios
Think about typical scenarios you might face as a receptionist, such as managing a busy phone line or dealing with multiple clients at once. Prepare responses that demonstrate your ability to prioritise tasks and remain calm under pressure.
