At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a fantastic experience at our new Health Club.
- Company: Join Theobalds Hotel, part of the Flying Trade Group, with a vibrant hospitality culture.
- Benefits: Up to 33 days annual leave, flexible hours, and discounts on meals and stays.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Be part of an exciting new venture in hospitality and make a real impact.
- Qualifications: Positive attitude and excellent communication skills are essential.
The predicted salary is between 20000 - 25000 € per year.
This is a great opportunity to take on the next steps in your hospitality career and join our newly launched Health Club at Theobalds Hotel, as Health Club Receptionist. In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values. Our brand new Health Club brings a fresh, exciting space for fitness and wellbeing, right at the heart of a stylish, historic setting. Join us and be part of something new in a location that’s as inspiring as it is convenient.
We’re looking for Health Club Receptionists who bring a calm, positive energy to every guest interaction. You'll be confident communicating with guests and members as they enjoy our facilities, from reformer and spin classes to the gym and spa garden, ensuring every experience feels special.
Duties and responsibilities as our Health Club Receptionist will include:
- Take and manage class and PT bookings
- Dealing with membership enquiries on the phone and in-house
- Greeting members and guests warmly when they arrive
- Front of House - serving drinks, shakes and light bites
- Complete operational/compliance checks such as temperature and water checks
- Taking payments for bookings/products in the club
- Answering calls and emails, ensuring a high level of guest service at all times
Schedule: This role includes rota'd shifts across mornings, evenings and weekends. Flexible shifts between the following times: 6am - 10pm Mon-Fri, 7am - 9pm Sat/Sun.
What we can offer you as our Health Club Receptionist:
- Increasing annual leave – up to 33 days!
- Flexible working hours
- Up to 50% off meals and stays across our UK hotels!
- On-site parking
- 24/7 Employee Assistance Programme – support whenever you or your family need it
- Stream access – draw or save your wages as you earn
- Development programmes to help you rise into a true ‘Hospitality Superstar’
- Apprenticeships, training and internal promotion opportunities
- Bike and cycle to work schemes
- Retail and supermarket discounts
- AE Pension
As a Company within Flying Trade Group's family of businesses, we own and run 14 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic group, come join us!
Receptionist in Waltham Cross employer: Theobalds Hotel
Join our newly launched Health Club at Theobalds Hotel as a Health Club Receptionist and be part of an exciting new chapter in hospitality. With a commitment to 'Ownership with Personality', we offer a vibrant work culture that values your contributions, alongside generous benefits such as increasing annual leave, flexible working hours, and extensive development opportunities to help you grow into a true 'Hospitality Superstar'. Located in a stylish and historic setting, this role provides a unique chance to make a meaningful impact while enjoying perks like discounts across our hotels and a supportive employee assistance programme.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Waltham Cross
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Theobalds Hotel and its new Health Club. Understanding their values and what makes them tick will help you connect during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Health Club Receptionist, you'll be the face of the club. Role-play common scenarios with a friend or family member to boost your confidence in handling guest interactions and enquiries.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the Health Club's brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist in Waltham Cross
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your application for the Health Club Receptionist role. Highlight any relevant experience in customer service or hospitality, and mention specific skills that align with our values of ‘Ownership with Personality’.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and we can’t wait to see what you bring to the table as part of our team.
How to prepare for a job interview at Theobalds Hotel
✨Know the Company and Its Values
Before your interview, take some time to research the Health Club and its values, especially 'Ownership with Personality'. Understanding what this means will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Health Club Receptionist, you'll be interacting with guests and members regularly. Practice clear and confident communication during your interview. You might even role-play common scenarios, like greeting a guest or handling a membership enquiry, to demonstrate your ability to create a welcoming atmosphere.
✨Highlight Your Customer Service Experience
Think about past experiences where you've provided excellent customer service. Be ready to share specific examples that showcase your calm and positive energy, especially in busy or challenging situations. This will help the interviewer see how you can contribute to making every guest experience special.
✨Prepare for Operational Questions
Since the role involves operational tasks like managing bookings and compliance checks, be prepared to discuss how you would handle these responsibilities. Familiarise yourself with common procedures in hospitality settings, and think about how you would ensure high standards of service and safety in the Health Club.
