At a Glance
- Tasks: Lead and inspire a dynamic hotel team to create an exceptional guest experience.
- Company: Theobalds Estate, a unique hotel and wellness destination in Hertfordshire.
- Benefits: Competitive salary, bonuses, discounts, and career advancement opportunities.
- Other info: Join a supportive environment where you can shape the future of Theobalds Estate.
- Why this job: Be part of an exciting new venture and make your mark in the hospitality industry.
- Qualifications: Proven management experience in 4* hotels with over 100 rooms.
The predicted salary is between 50000 - 70000 £ per year.
Are you an experienced Hotels & Hospitality General Manager looking for an exciting venture you can really get stuck in to? You want to rise to the challenge? Create something phenomenal, being part of the vision from the start? We have just the opportunity. Theobalds Estate - a 140+ room, Hotel, Health Club, Spa and Estate, in 55 acres of stunning grounds, in Cheshunt, Hertfordshire - now seeking applications for our Hotel General Manager to lead the business through its most exciting period - being the very first hotel in IHG's Noted Collection.
Recognising the prestige and individual character of Theobalds Estate - with the striking Mansion House and outstanding scenery, it is a unique site to run. The aspirational Health Club - with state of the art equipment, coaching techniques, fitness classes and approach to wellness, along with the plans for the Spa and Wellness Treatments - including hyperbaric chambers, Red Light therapy and Vitamin treatments, the Lido, Outdoor Pool and Paddl areas, all add to the Hotel's charm.
To be successful in leading this site you will need to be adept at balancing competing schedules and priorities. With many facets to the business you will be experienced in building and leading large teams, empowering them to be part of the site's achievements. You must have proven experience within a similar Hotel and resort based management role, with over 100 rooms, multiple restaurants, bars, leisure, conferencing and events divisions within your remit.
Surya Hotels are recruiting for a Hotel General Manager to lead Theobalds Estate, Hotel, Wellness and Spa, to lead the site team through significant refurbishment, growth and launching IHG's Noted Collection brand into the UK. This is a huge opportunity to be part of something new and exciting - a chance to really make your mark!
Required Skills & Experience
- Management experience in 4* hotels, with 100+ rooms
- Phenomenal experience leading Hotel teams, across all divisions - delighting and enhancing guest experience
- Significant experience with Leisure, Gym and Wellness, and Conferencing and Events divisions
- Strategically grew business YOY throughout
- Driven and maintained exemplary standards across the Hotel
- Experience in branded Hotels - IHG branding significantly advantageous
- Insight into luxury and niche hotel market, specifically aware of opportunities and ways to increase Events and F&B footfall
- Ability to lead and inspire teams, across a number of divisions, e.g. Restaurant, Kitchen, Housekeeping, Reception
- Confidence in numeric dexterity to crunch the numbers, drive occupancy, ARR and achieve best stock control and ROI - you know your P&L inside‑out
- Compassion to lead, motivate, recruit, inspire and develop your teams
- Proven experience being hands on whilst seeing the bigger picture to increase your Multi‑Million £ business
- Proven ability to work autonomously within an evolving framework - being part of a Group
- Confidence in your measurables; P&L, guest feedback, ARR, occupancy levels, audits and team stability
Our ideal Hotel General Manager would have:
- Experience within a similar hotel or resort role with significant site leadership and P&L responsibility - IHG branded experience is significantly advantageous
- Strong Hospitality Background, across all areas of hotels; accommodation, high volume restaurants and bars, busy, high value prestigious events, luxury spa and wellness
- Excellent management skills, including team interactions and leadership, time management of projects and competing deadlines, experience liaising closely with all levels of stakeholders - including C‑Suite and private owners
- Commercially astute to monitor and analyse trends and identify opportunities for growth
Benefits & Compensation
Although the package is discussed at interview - we offer:
- A highly competitive salary, with bonus earnings up to 40% on top too!
- Increasing annual leave
- Employee Assistance Programme - to access support 24/7 - free and confidential - for you and your family
- Life Assurance
- AE pension
- Bike to work scheme
- Varied working times and great opportunities to advance your career through recognised qualifications and apprenticeships
- Significant discounts on Hotel Stays and Meals, throughout the Group - up to 50% off!
- Ability to stream your wages as you earn them, along with access to financial wellbeing webinars, savings pots and supermarket & retail discounts!
- Parking on site
We offer a great environment where you get to influence and shape every element you are delivering, you guide and mentor your team and are a key to leading your site's success. If the above sounds like an ideal fit for you, let's make this happen - we welcome all applications and registration of interest - please contact us for an initial discussion.
Operations Manager in Waltham Cross employer: Theobalds Hotel
At Theobalds Estate, we pride ourselves on being an exceptional employer, offering a dynamic work environment where you can truly make your mark as the Hotel General Manager. With a focus on employee growth through recognised qualifications and apprenticeships, alongside a competitive salary and generous benefits including up to 50% discounts on hotel stays and meals, we foster a culture of support and development. Join us in shaping the future of this unique estate, set in stunning grounds, and be part of an exciting journey as we launch IHG's Noted Collection brand in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Waltham Cross
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy about reaching out to former colleagues or mentors. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Show up prepared for interviews! Research Theobalds Estate and IHG's Noted Collection thoroughly. Be ready to discuss how your experience aligns with their vision and how you can contribute to their exciting journey. Confidence is key!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application come through directly. It helps us keep track of candidates and ensures you get the attention you deserve. Let’s make this happen together!
We think you need these skills to ace Operations Manager in Waltham Cross
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading Theobalds Estate and making a real impact in the hospitality industry.
Tailor Your Experience:Make sure to highlight your relevant experience in hotels and hospitality management. We’re looking for someone who can balance competing priorities, so share specific examples of how you've successfully led teams and managed large operations.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re the perfect fit for this exciting opportunity at Theobalds Estate.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic role. We can’t wait to hear from you!
How to prepare for a job interview at Theobalds Hotel
✨Know Your Numbers
As an Operations Manager, you'll need to be confident with P&L statements and occupancy rates. Brush up on your financial metrics before the interview so you can discuss how you've driven revenue and managed costs in previous roles.
✨Showcase Your Leadership Style
Prepare examples of how you've led diverse teams in high-pressure environments. Highlight your ability to inspire and motivate staff across various departments, as this will be crucial for managing Theobalds Estate's multiple facets.
✨Understand the Brand
Familiarise yourself with IHG's Noted Collection and what it represents. Be ready to discuss how your experience aligns with their brand values and how you can contribute to creating a unique guest experience at Theobalds Estate.
✨Prepare for Scenario Questions
Expect questions about handling competing priorities and challenges in hotel management. Think of specific situations where you've successfully navigated complex issues, as this will demonstrate your problem-solving skills and strategic thinking.
