At a Glance
- Tasks: Lead a stunning hotel and wellness estate, creating unforgettable guest experiences.
- Company: Join Surya Hotels, a leading niche hotel group with a passion for hospitality.
- Benefits: Competitive salary, bonuses, discounts, and career advancement opportunities.
- Other info: Dynamic environment with a focus on team development and guest satisfaction.
- Why this job: Be part of an exciting new venture and make your mark in the hospitality industry.
- Qualifications: Proven hotel management experience with strong leadership and commercial skills.
The predicted salary is between 50000 - 70000 € per year.
Are you an experienced Hotels & Hospitality General Manager looking for an exciting venture you can really get stuck in to? You want to rise to the challenge? Create something phenomenal, being part of the vision from the start? We have just the opportunity; Theobalds Estate - a 140+ room Hotel, Health Club, Spa and Estate, in 55 acres of stunning grounds, in Cheshunt, Hertfordshire - now seeking applications for our Hotel General Manager to lead the business through its most exciting period - being the very first hotel in IHG's Noted Collection.
Recognising the prestige and individual character of Theobalds Estate - with the striking Mansion House and outstanding scenery, it is a unique site to run. The aspirational Health Club - with state of the art equipment, coaching techniques, fitness classes and approach to wellness, along with the plans for the Spa and Wellness Treatments - including hyperbaric chambers, Red Light therapy and Vitamin treatments, the Lido, Outdoor Pool and Paddl areas, all add to the Hotel's charm.
To be successful in leading this site you will need to be adept at balancing competing schedules and priorities. With many facets to the business you will be experienced in building and leading large teams, empowering them to be part of the site's achievements.
You must have proven experience within a similar Hotel and resort based management role, with over 100 rooms, multiple restaurants, bars, leisure, conferencing and events divisions within your remit.
Surya Hotels are recruiting for a Hotel General Manager - to lead Theobalds Estate, Hotel, Wellness and Spa, to lead the site team through significant refurbishment, growth and launching IHG's Noted Collection brand into the UK. This is a huge opportunity to be part of something new and exciting - a chance to really make your mark!
To be successful as Theobalds' Estate Hotel General Manager you will have:
- Management Experience in 4* hotels, with 100+ rooms
- Phenomenal experience leading Hotel teams, across all divisions - delighting and enhancing guest experience
- Significant experience with Leisure, Gym and Wellness, and Conferencing and Events divisions
- Strategically grown business YOY - throughout
- Driven and maintained exemplary standards across the Hotel
- Experience in branded Hotels - IHG branding significantly advantageous
- Insight into luxury and niche hotel market, specifically aware of opportunities and ways to increase Events and F&B footfall
- Ability to lead and inspire teams, across a number of divisions, e.g. Restaurant, Kitchen, Housekeeping, Reception
- Confidence in your numerical dexterity to crunch the numbers, drive occupancy, ARR and achieve best stock control and ROI - you know your P&L inside-out
- Compassion to lead, motivate, recruit, inspire and develop your teams
- Proven experience being hands on whilst seeing the bigger picture to increase your Multi Million £ business
- Proven ability to work autonomously within an evolving framework - being part of a Group
- Confidence in your measurables; P&L, guest feedback, ARR, Occupancy levels, Audits and Team stability
Our ideal Hotel General Manager would have:
- Experience within a similar hotel or resort role with significant site leadership and P&L responsibility - IHG branded experience is significantly advantageous
- Strong Hospitality Background, across all areas of hotels; accommodation, high volume restaurants and bars, busy, high value prestigious events, luxury spa and wellness
- Excellent management skills, including team interactions and leadership, time management of projects and competing deadlines, experience liaising closely with all levels of stakeholders - including C-Suite and private owners
- Commercially astute to monitor and analyse trends and identify opportunities for growth
Although package is discussed at Interview - we offer:
- A highly competitive salary, with bonus earnings up to 40% on top too!
- Increasing annual leave
- Employee Assistance Programme - to access support 24/7 - free and confidential - for you and your family
- Life Assurance
- AE pension
- Bike to work scheme
- Varied working times and great opportunities to advance your career through recognised qualifications and apprenticeships
- Significant discounts on Hotel Stays and Meals, throughout the Group - up to 50% off!
- Ability to stream your wages as you earn them, along with access to financial wellbeing webinars, savings pots and supermarket & retail discounts!
- Parking on site
We offer a great environment where you get to influence and shape every element you are delivering, you guide and mentor your team and are a key to leading your site's success.
If the above sounds like an ideal fit for you, let's make this happen! We welcome all applications and registration of interest - please contact us for an initial discussion.
Surya Hotels is one of the UK’s leading niche hotel groups, with a rapidly expanding portfolio of outstanding properties, situated in some of the UK’s most idyllic settings, from historic Suffolk and Norfolk towns, stunning Hertfordshire estates, Essex City or coastal resorts to picturesque Surrey villages.
Our hospitality family has a ‘best in class’ ethos to exceed our guest expectations; creating experiences that embrace our heritage locations, our people and the communities we work within. We aim to consistently deliver best in class experiences with personality and warmth. From our warm welcome, to our ‘See-you-again-soon’ Goodbye.
Stay. Explore. Discover.
Operations Manager employer: Theobalds Hotel
Surya Hotels offers an exceptional opportunity for an Operations Manager at Theobalds Estate, a stunning hotel and wellness destination set in 55 acres of picturesque grounds in Cheshunt, Hertfordshire. With a commitment to employee growth through recognised qualifications, competitive salaries with bonus potential, and a supportive work culture that values team influence and mentorship, this role is perfect for those looking to make a significant impact in the hospitality industry. Enjoy unique benefits such as substantial discounts on hotel stays and meals, flexible working hours, and access to financial wellbeing resources, all while being part of a rapidly expanding niche hotel group dedicated to delivering best-in-class guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes Theobalds Estate unique and think about how you can contribute to its vision. Tailor your answers to show you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've empowered teams and driven success in previous roles. Remember, they want someone who can inspire and lead a diverse group of people!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our hospitality family at Surya Hotels.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the hospitality industry shine through! We want to see how excited you are about the opportunity to lead at Theobalds Estate and create something phenomenal.
Tailor Your Experience:Make sure to highlight your relevant experience in hotel management, especially with large teams and multiple divisions. We’re looking for someone who can balance competing priorities, so give us examples of how you've done this in the past!
Be Authentic:Don’t be afraid to show your personality in your application. We value authenticity and want to know what makes you unique as a leader. Share your story and how it aligns with our vision at Theobalds Estate.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at Theobalds Hotel
✨Know Your Numbers
As an Operations Manager, you'll need to be confident with your P&L statements and occupancy rates. Brush up on your numerical skills and be ready to discuss how you've driven occupancy and revenue in previous roles. This will show that you understand the financial side of hotel management.
✨Showcase Your Leadership Style
Prepare to talk about your experience leading diverse teams across various hotel divisions. Think of specific examples where you've empowered your team or improved guest experiences. This will demonstrate your ability to inspire and motivate others, which is crucial for this role.
✨Understand the Brand
Familiarise yourself with IHG's Noted Collection and what it represents. Be prepared to discuss how you can align Theobalds Estate with the brand's vision while maintaining its unique character. Showing that you understand the brand will set you apart from other candidates.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding balancing competing priorities. Prepare scenarios from your past experiences where you successfully managed multiple projects or challenges. This will highlight your strategic thinking and adaptability.
