At a Glance
- Tasks: Ensure guest safety, manage night operations, and provide outstanding service.
- Company: Join a dynamic hospitality group with a focus on employee growth.
- Benefits: Access to wage flexibility, discounts, development programmes, and free parking.
- Other info: Be part of a unique estate with exciting career progression opportunities.
- Why this job: Perfect for night owls who love variety and making guests feel at home.
- Qualifications: Customer service experience and a passion for hospitality are essential.
The predicted salary is between 22000 - 26000 £ per year.
We're looking for an enthusiastic, reliable and calm under pressure individual to join out team as our next Night Porter.
If you thrive when everyone else is sleeping, enjoy variety in your role and take pride in providing outstanding guest service, this role may be for you!
Working a 4 on, 4 off shift pattern, no two nights are ever the same.
In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘
Ownership with Personality ’ values.
Set amidst 55 acres, Theobalds Estate is located within the grounds of a Grade II Listed Georgian mansion house.
The mansion house itself is currently undergoing restoration as part of a two-year project, which will add to the estate’s unique charm.
As a Night Porter your responsibilities will include
- Adopt a security and safety conscious attitude.
Priority is to ensure our guest safety and satisfaction and safety of Hotel property- check house lists, complete fire and safety walks, maintain quiet sleeping areas throughout nights
- Complete Night checklists, including reception audits (keys, invoices, preparing for next day), complete cleaning schedules, preparing conference rooms and event space, check guests in and out, providing support for guest queries, for late service and early morning wake calls as required, commence breakfast set up as required.
- Attend to any incidents throughout night service- responsible for checks and attendance in the event of a emergency services attendance.
- Carry out breakfast set‑up duties to ensure the restaurant and service areas are fully prepared for the morning operation, supporting a smooth handover to the day team.
Experience and skills for our Night Porter role
- Experience of Night Working (preferred)
- Superb Customer Service skills- gained on a reception desk or similar is highly advantageous.
- Minimum 1 years Hospitality experience preferred.
- Experience of presenting an environment that exceeds our Guest expectations.
- Excellent punctuality and attention to detail
A DBS check must be successfully completed before employment in this role can commence.
What we can offer you
- Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week
- Stream – we offer the ability to access your wages as you earn them, or save as you earn too!
- Discounts up to 50% on meals and stays across the whole group around the UK
- Development programmes to support you grow into a ‘Hospitality Superstar’ with clear progression pathways, internal promotions and access to apprenticeships
- Bike to work scheme
- Bus saving scheme
- AE Pension
- Free on-site parking – site dependent
- Company Events
As a Company within Flying Trade Group's family of businesses we own and run 15 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!
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Night Porter in Enfield employer: Theobalds Hotel
Join our vibrant team at Theobalds Estate, where your role as a Night Porter will not only offer you the chance to work in a stunning Grade II Listed Georgian mansion but also provide a supportive work culture that prioritises employee well-being and growth. With access to development programmes, flexible wage options, and generous discounts, we ensure that our staff feel valued and empowered to thrive in their careers while enjoying the unique charm of our estate. Embrace the opportunity to make a meaningful impact in hospitality with us!
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Enfield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Theobalds Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Theobalds Hotel
Don't be shy about reaching out to Theobalds Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter in Enfield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Theobalds Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Theobalds Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
