At a Glance
- Tasks: Lead the transformation of Theobalds Estate, enhancing guest experiences across restaurants and accommodation.
- Company: Join Surya Hotels, a leading UK hotel group with a focus on unique hospitality.
- Benefits: Competitive salary, tips, discounts, flexible hours, and career advancement opportunities.
- Other info: Dynamic work environment with a supportive team and opportunities to influence menus.
- Why this job: Be part of an exciting renovation project and shape memorable guest experiences.
- Qualifications: Experience in hotel management, strong leadership skills, and a passion for hospitality.
The predicted salary is between 40000 - 50000 £ per year.
Are you an experienced Hospitality Manager with experience in overseeing the successful running of Restaurants/Bars and Accommodation? Do you love a project, and being part of something new? Surya Hotels are recruiting for a Hotel Operations Manager to join our team at Theobalds Estate, as we go through a full renovation and refurbishment. Having recently launched the stunning, state-of-the-art Health Club, we are moving on to renovating all accommodation and surroundings, restaurants, and conferencing spaces, including its 54 acres and 140+ rooms, during this exciting period of returning Theobalds Estate to its historic glory.
Surya Hotels is one of the UK’s leading niche hotel groups, with a rapidly expanding portfolio of outstanding properties, situated in some of the UK’s most idyllic settings, from historic Suffolk and Norfolk towns, Essex City or coastal resorts to picturesque Surrey villages. Our hospitality family has a ‘best in class’ ethos to exceed our guest expectations; creating experiences that embrace our heritage locations, our people and the communities we work within. We aim to consistently deliver best in class experiences with personality and warmth. From our warm welcome, to our ‘See-you-again-soon’ goodbye.
To be successful as our Hotel Operations Manager you need:
- Management experience in a 3/4 * 600+ bedroom hotel
- Phenomenal experience leading restaurant teams – delighting and enhancing guest experience
- A thirst to drive and improve standards across the hotel and wider estate
- Great attention to detail
- Insight into the local market, specifically aware of opportunities and ways to increase F&B and guest footfall
- Ability to lead and inspire a team across a number of divisions, e.g. restaurant, kitchen, housekeeping, reception, events
- Numerical dexterity to crunch the numbers, drive occupancy, ARR and achieve best stock control and ROI
- Compassion to lead, motivate, inspire and develop your team – from your housekeeping stars to your back-office team and FOH wonders
- Proven experience being hands on whilst seeing the bigger picture to increase business
- Proven ability to work autonomously within an evolving framework
- Managers are managed against the hotel P&L, guest feedback, ARR, occupancy levels, audits and team stability
The ideal Hotel Operations Manager:
- Must have experience within a similar role with site and P&L visibility
- Strong hospitality background, preferably F&B driven experience gained in boutique hotels or those with personality, with proven levels of success
- Excellent management skills, including recruiting, inspiring, performance managing and leading a team and an exceptional manager
- Commercially astute to analyse trends and identify opportunities
- Flexible in approach and a ‘Can do, will achieve’ attitude, experience in project management distinctly advantageous
In return we offer:
- A highly competitive salary, with tips too
- Increasing annual leave
- AE pension
- Bike to work scheme and bus fare discounts
- Varied working times and great opportunities to advance your career
- Big discounts on hotel stays and meals, throughout the group – up to 50% off
- Ability to stream wages as you earn
- Employee assistance programme – to access support 24/7, free and confidential, to you and your family
We offer a great environment where you get to influence and shape the menus you're delivering, you guide and mentor your team and are a key part of your site’s success.
Compensation: To be discussed
Hotel Operations Manager in Enfield employer: Theobalds Hotel
Join our vibrant team at Theobalds Estate, where your role as a Night Porter will not only offer you the chance to work in a stunning Grade II Listed Georgian mansion but also provide a supportive work culture that prioritises employee well-being and growth. With access to development programmes, flexible wage options, and generous discounts, we ensure that our staff feel valued and empowered to thrive in their careers while enjoying the unique charm of our estate. Embrace the opportunity to make a meaningful impact in hospitality with us!
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Operations Manager in Enfield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Theobalds Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Theobalds Hotel
Don't be shy about reaching out to Theobalds Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Operations Manager in Enfield
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Theobalds Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Theobalds Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
