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- Tasks: Lead and inspire the Aftersales team to enhance customer experience and drive performance.
- Company: Prestigious main dealer in Wilmslow with a strong reputation.
- Benefits: Competitive salary, company car, phone, laptop, and opportunities for growth.
- Why this job: Make a real impact in a senior role with autonomy and influence.
- Qualifications: Experience in managing service and parts departments is essential.
- Other info: Join a dynamic environment with a focus on customer-first culture.
The predicted salary is between 45000 - 55000 £ per year.
Are you a dynamic, experienced Aftersales Manager looking for your next high-impact leadership role? Our client — a successful, fast-paced prestige main dealer in Wilmslow — is seeking a driven Aftersales professional to lead their service and parts operations. This dealership needs a strong people leader who thrives in a main-dealer environment, inspires teams, elevates customer experience, and drives performance across the entire Aftersales function.
Salary: £45,000 - £55,000 basic • £70,000 - £80,000 OTE
Hours: Monday–Friday, 8am–6pm • 1in2 Saturday 9am – 1pm
Why you’ll love this role:
- Company Car
- Company Phone
- Company Laptop
- Join a respected prestige dealership with an established customer base
- Lead a skilled Aftersales team with opportunities to coach, develop and inspire
- Shape processes, performance and the overall customer journey
- Full autonomy to drive marketing initiatives, efficiency improvements and departmental growth
- Senior role with genuine influence over profitability, culture and long-term success
What you’ll be doing (and doing brilliantly):
- Planning, controlling and monitoring all service department processes while developing the Aftersales team
- Coaching, mentoring and managing Service Advisors, Workshop Control and wider Aftersales staff
- Reviewing labour efficiency, labour sales, cost of sales and ensuring resources match workshop requirements
- Monitoring customer needs and competitor activity; leading targeted marketing and retention initiatives
- Overseeing accurate recording of daily operating controls, KPIs and departmental reporting
- Managing dealership assets including tools, equipment and workshop facilities
- Controlling expenses against agreed budgets and regularly reviewing management accounts
- Ensuring CSI excellence and embedding a customer-first culture
What we’re looking for:
- Previous experience managing service and parts departments within a main dealer (essential)
- A solid, progressive motor trade career in Aftersales Management
- Strong leadership presence — able to motivate, influence and build a high-performing team
- Confident relationship builder at all customer and corporate levels
- Highly process-driven with deep understanding of KPIs and operational control
- Commercially aware with entrepreneurial flair to grow Aftersales revenue
- Proven track record delivering excellent CSI results
- Strong understanding of vehicle design, manufacturer standards and legislation
- Full UK Driving Licence
Sound like you? If you’re an experienced Aftersales Manager / Service Manager ready to take on a senior leadership role with a prestige dealership in Wilmslow, APPLY today — we’d love to speak with you.
Aftersales Manager in Wilmslow employer: theo
Contact Detail:
theo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Wilmslow
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings at prestige dealerships. A personal recommendation can make all the difference in landing that Aftersales Manager role.
✨Tip Number 2
Prepare for interviews by researching the dealership and its competitors. Understand their customer service approach and think of ways you can elevate their Aftersales function. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've inspired teams and improved customer experiences in previous roles. This is your chance to shine and show you’re the dynamic leader they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Aftersales Manager in Wilmslow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in managing service and parts departments, and don’t forget to showcase your leadership skills and any impressive CSI results you've achieved.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific achievements and how you can elevate customer experience and drive performance in the dealership.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. Share examples of how you've motivated teams and improved processes in previous roles. We want to see how you inspire others and create a high-performing environment!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at theo
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the Aftersales role. Brush up on metrics like labour efficiency and customer satisfaction index (CSI) scores, as these will likely come up in conversation. Being able to discuss how you've improved these figures in past roles will show your potential employer that you understand the business side of things.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you inspire teams. Think of specific examples where you’ve coached or developed staff, and be ready to share how you’ve fostered a customer-first culture. This is crucial for a role that requires strong people management skills.
✨Research the Dealership
Get to know the prestige dealership you’re interviewing with. Understand their customer base, values, and any recent news or initiatives they’ve launched. This knowledge will not only help you tailor your answers but also demonstrate your genuine interest in the company and its operations.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. Inquire about their current challenges in Aftersales or how they measure success in this role. This shows that you’re proactive and genuinely interested in contributing to their success.