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- Tasks: Deliver exceptional customer service and manage vehicle servicing efficiently.
- Company: Dynamic automotive company focused on customer satisfaction.
- Benefits: Competitive salary, benefits package, and supportive work environment.
- Why this job: Join a passionate team and enhance your career in the automotive industry.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Opportunity for growth and development in a vibrant workplace.
The predicted salary is between 25000 - 35000 £ per year.
Are you a successful Service Advisor looking to take the next step in your career?
Salary: Basic 30,000 - 42,500 plus benefits
Working Hours: Monday Friday 8am 5pm, Saturday on rota
The ideal Service Advisor:
- Previous experience in a similar role is essential
- A passion to deliver a high standard of customer service
- Bags of personality and can take dealing with customers in their stride
- Excellent telephone and face-to-face communication skills
- Administration skills, be able to use computers with confidence and the ability to organise and prioritise work
Service Advisor key responsibilities:
- Establish rapport with and provide outstanding care to the customer
- Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
- Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
- Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
- Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
- Ensure the customer understands the service charges and what work will be or has been carried out.
Service Advisor in Surrey employer: theo
Contact Detail:
theo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for a Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on showcasing your customer service skills and how you handle challenging situations – it’s all about demonstrating that personality and charm!
✨Tip Number 3
Research the company! Get to know the values and culture of the place you're applying to. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Service Advisor position. Plus, it shows you’re serious about joining us and makes it easier for us to find your application.
We think you need these skills to ace Service Advisor in Surrey
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience as a Service Advisor. We want to see how you've delivered top-notch customer service and handled various situations with ease.
Be Personable: Let your personality shine through in your application! We love candidates who can connect with customers effortlessly, so don’t be shy about showcasing your communication skills.
Demonstrate Your Organisational Skills: Since the role involves juggling multiple tasks, it’s crucial to show us how you can organise and prioritise your work. Share examples of how you've managed your time effectively in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at theo
✨Know Your Stuff
Make sure you brush up on your previous experience as a Service Advisor. Be ready to discuss specific examples of how you've delivered outstanding customer service and met sales targets. This will show that you understand the role and can bring valuable skills to the table.
✨Show Your Personality
Since the job requires bags of personality, don’t be afraid to let yours shine through during the interview. Use anecdotes that highlight your ability to connect with customers and handle challenging situations with ease. A friendly and approachable attitude can go a long way!
✨Demonstrate Your Organisational Skills
Prepare to talk about how you manage your workload and prioritise tasks. You might want to share specific tools or methods you use to stay organised, especially when booking in customer vehicles and managing follow-ups. This will reassure them that you can handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the company’s approach to customer service, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.