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- Tasks: Provide exceptional customer service and manage vehicle servicing bookings.
- Company: Join a prestigious franchise motor company with a strong reputation.
- Benefits: Enjoy a competitive salary, overtime pay, and a dynamic work environment.
- Why this job: Perfect for those passionate about cars and customer care in a thriving industry.
- Qualifications: Previous experience as a Service Advisor and strong communication skills required.
- Other info: Fast-paced role with opportunities for career growth and development.
Are you a successful Service Advisor looking to take the next step in your career? Make sure to apply fast, as a high volume of applications is expected. Scroll down to read the complete job description.
Salary: Paying up to £36,000 Plus Overtime 1.5x
Working Hours: Monday to Friday: 8:00 AM - 6:00 PM
The ideal Service Advisor:
- Previous experience in a similar role is essential.
- A passion to deliver a high standard of customer service.
- Bags of personality and can take dealing with customers in their stride.
- Excellent telephone and face-to-face communication skills.
- Administration skills, be able to use computers with confidence and the ability to organise and prioritise work.
Service Advisor key responsibilities:
- Establish rapport with and provide outstanding care to the customer.
- Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products.
- Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency.
- Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles.
- Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
- Ensure the customer understands the service charges and what work will be or has been carried out; involve technical advisers to answer queries where necessary.
If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige Franchise motor company, then APPLY today!
If you do not hear from us within 14 days of your application date, please assume we will not be progressing your application.
Service Advisor employer: theo
Contact Detail:
theo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Network with current or former Service Advisors in the automotive industry. They can provide insights into the role and may even refer you to opportunities within their companies, including ours at StudySmarter.
✨Tip Number 2
Familiarise yourself with the latest customer service trends in the automotive sector. Being knowledgeable about current practices can help you stand out during interviews and demonstrate your commitment to delivering exceptional service.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to common scenarios a Service Advisor might face. This will help you articulate your problem-solving skills and customer service approach effectively.
✨Tip Number 4
Research our company culture and values at StudySmarter. Tailoring your conversation to align with what we stand for can show that you're not just looking for any job, but that you're genuinely interested in being part of our team.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor or in a similar role. Emphasise your customer service skills and any relevant achievements that demonstrate your ability to meet sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering high-quality customer service. Mention specific examples of how you've successfully managed customer relationships and resolved issues in the past.
Highlight Relevant Skills: In your application, clearly outline your communication skills, both face-to-face and over the phone. Include your administrative abilities and proficiency with computers, as these are crucial for the role.
Follow Application Instructions: Ensure you carefully read the job description and follow any specific application instructions provided by the company. This shows attention to detail and respect for their process.
How to prepare for a job interview at theo
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've successfully handled customer interactions in the past, highlighting your communication skills and ability to resolve issues.
✨Demonstrate Your Automotive Knowledge
Since previous automotive experience is essential, brush up on industry terminology and common service procedures. Be ready to discuss your understanding of vehicle maintenance and how it relates to customer service.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to assess your customer interaction skills. Practice responding to various customer scenarios, focusing on empathy, problem-solving, and upselling techniques.
✨Highlight Your Organisational Skills
The role requires strong administration skills. Be prepared to discuss how you manage your workload, prioritise tasks, and use technology effectively to keep track of customer appointments and service records.
