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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle servicing efficiently.
- Company: Prestigious motor company with a focus on excellence.
- Benefits: Competitive salary, benefits package, and career advancement opportunities.
- Why this job: Join a successful team and enhance your automotive career in a dynamic environment.
- Qualifications: Previous experience in a similar role and strong communication skills required.
- Other info: Exciting opportunity for growth within a reputable franchise.
The predicted salary is between 30000 - 42500 £ per year.
Are you a successful Service Advisor looking to take the next step in your career? Submit your CV and any additional required information after you have read this description by clicking on the application button.
Salary: Basic £30,000 - £42,500 plus benefits
Working Hours: Monday – Friday 8am – 5pm, Saturday on rota
The ideal Service Advisor:
- Previous experience in a similar role is essential
- A passion to deliver a high standard of customer service
- Bags of personality and can take dealing with customers in their stride
- Excellent telephone and face-to-face communication skills
- Administration skills, be able to use computers with confidence and the ability to organise and prioritise work
Service Advisor key responsibilities:
- Establish rapport with and provide outstanding care to the customer
- Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
- Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
- Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
- Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
- Ensure the customer understands the service charges and what work will be or has been carried out; involve technical advisers to answer queries where necessary.
Previous Automotive Experience is Essential.
If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige Franchise motor company, then APPLY today!
If you do not hear from us within 14 days of your application date, please assume we will not be progressing your application.
Service Advisor employer: theo
Contact Detail:
theo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your experience as a Service Advisor more effectively.
✨Tip Number 3
Show off your personality! As a Service Advisor, your ability to connect with customers is key. Be yourself during the interview and let your passion for customer service shine through.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your previous experience in similar positions and showcase your customer service skills. We want to see how you can bring your personality and expertise to our team!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showing a bit of your personality. We love a good chat, even in writing!
Highlight Relevant Experience: Don’t forget to mention any automotive experience you have! Whether it’s dealing with customers or managing bookings, let us know how your background makes you a perfect fit for the Service Advisor position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to submit all the necessary information in one go. We can’t wait to hear from you!
How to prepare for a job interview at theo
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Understand the key services offered and be ready to discuss how you can contribute to customer satisfaction and sales targets.
✨Show Off Your People Skills
As a Service Advisor, you'll be dealing with customers all day long. Prepare examples of how you've successfully built rapport and handled difficult situations in the past. This will show them you can handle the pressure!
✨Be Organised
Demonstrate your administration skills by being organised during the interview. Bring a notepad with questions for them and jot down important points. This shows you're proactive and ready to manage multiple tasks efficiently.
✨Follow Up
After the interview, don’t forget to send a thank-you email. Mention something specific from your conversation to remind them of your enthusiasm and suitability for the role. It’s a small gesture that can make a big difference!
