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- Tasks: Lead a team of Automotive Aftersales Specialists and oversee onboarding operations.
- Company: Join a prestigious motor company with a focus on innovation and excellence.
- Benefits: Enjoy flexible working with 3 days in the office and 2 days remote.
- Why this job: This role offers a chance to drive change and make a real impact in a dynamic environment.
- Qualifications: Experience in project management, technical teams, and familiarity with SQL and databases required.
- Other info: Opportunity for career growth and leadership in a fast-paced, client-facing role.
The predicted salary is between 56000 - 84000 £ per year.
Are you an experienced and successful Onboarding and Operations Manager looking for a step up to management? Discover an amazing opportunity with a main dealer!
Salary: Basic £70,000.00 - £100,000
Working Hours: 3 days a week in London Office, 2 days working from home
Our client is seeking an Onboarding and Operations Manager to lead our clients team of six Automotive Aftersales Specialists and drive the onboarding operations to the next level.
Onboarding and Operations Manager Responsibilities:
- Team Leadership & People Management
- Lead and coach a high-performing team of 6 Automotive Aftersales Specialists
- Foster a culture of accountability, innovation, and continuous improvement
- Define clear goals and KPIs; implement performance metrics and feedback loops
- Hire and onboard 2 mid-level managers as the team grows
- Support future planning for a senior Ops executive hire and broader organisational structure
- Onboarding & Installation Operations
- Oversee all aspects of new customer onboarding across small and large dealer groups
- Coordinate closely with DMS vendors to establish and maintain reliable data connections
- Manage installations as project requests with clear timelines and communication
- Ensure successful delivery and integration through effective project oversight
- Process Improvement & Automation
- Evaluate and streamline onboarding workflows, identifying opportunities for automation
- Collaborate cross-functionally with Product, Engineering, and Sales to drive improvements
- Drive adoption of new tech tools and operational efficiencies in data onboarding
- Data Integrity & Technical Oversight
- Oversee data quality checks and investigations, ensuring completeness and integrity
- Leverage SQL and database management knowledge to support issue resolution and QA
- Provide escalation support and problem-solving for complex onboarding cases
- Strategic Planning & Reporting
- Build capacity planning tools to ensure scalability and workload visibility
- Own executive-level reporting on onboarding performance, trends, and risks
- Proactively identify resourcing gaps and make recommendations for future scale
The Ideal Onboarding and Operations Manager:
- Strong operational and project management background in a client-facing environment
- Experience managing technical or data-focused teams in a fast-paced setting
- Understanding of automotive aftersales, DMS systems (e.g. Keyloop), or similar industries
- Comfort with technical tools – familiarity with SQL, databases, and Excel is essential
- Process-oriented with a knack for streamlining workflows and managing change
- Excellent communicator and people manager with strong stakeholder management skills
- Organised, innovative, and always thinking two steps ahead
This is a client-facing leadership role that blends project management, people leadership, and process innovation to help our client scale efficiently and effectively. If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company, then APPLY today!
Onboarding and Operations Manager employer: theo
Contact Detail:
theo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding and Operations Manager
✨Tip Number 1
Familiarise yourself with the automotive aftersales industry and DMS systems like Keyloop. Understanding the specific challenges and trends in this sector will help you speak confidently about how you can drive improvements and lead the team effectively.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to fostering a culture of accountability and innovation, as these are key aspects of the role.
✨Tip Number 3
Brush up on your technical skills, especially SQL and database management. Being able to demonstrate your comfort with these tools during discussions will set you apart as a candidate who can handle the data integrity and technical oversight responsibilities.
✨Tip Number 4
Prepare to discuss your experience with process improvement and automation. Think of specific instances where you've streamlined workflows or implemented new technologies, as this aligns perfectly with the expectations for the Onboarding and Operations Manager role.
We think you need these skills to ace Onboarding and Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, team leadership, and project oversight. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your experience in onboarding and operations. Mention specific achievements that align with the responsibilities outlined in the job description.
Highlight Technical Skills: Emphasise your familiarity with SQL, database management, and any other technical tools mentioned in the job description. Provide examples of how you've used these skills to improve processes or solve problems in previous roles.
Showcase Leadership Experience: Detail your experience in managing teams and driving performance. Include examples of how you've fostered a culture of accountability and innovation, as well as any metrics you've used to measure success.
How to prepare for a job interview at theo
✨Showcase Your Leadership Skills
As an Onboarding and Operations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to foster a culture of accountability and innovation.
✨Demonstrate Technical Proficiency
Given the technical nature of the role, it's crucial to showcase your familiarity with SQL, databases, and DMS systems. Be ready to discuss how you've used these tools in previous roles to improve processes or solve problems, as this will show your capability to handle the technical aspects of the job.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage complex onboarding cases. Prepare scenarios from your past experiences where you successfully navigated challenges, particularly in client-facing environments, and explain your thought process and outcomes.
✨Highlight Process Improvement Experience
The role requires a strong focus on process improvement and automation. Be ready to discuss specific instances where you've evaluated and streamlined workflows. Share your approach to identifying opportunities for automation and how it benefited your previous organisation.
