Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire the service team to deliver top-notch customer service and performance.
- Company: Join a prestigious automotive dealer in Birmingham with a vibrant work culture.
- Benefits: Enjoy a competitive salary, company car, and no weekend work!
- Why this job: Make a real impact in a successful dealership while advancing your career.
- Qualifications: Proven experience in aftersales management and strong leadership skills.
- Other info: Exciting opportunity for growth in a dynamic automotive environment.
The predicted salary is between 42000 - 58000 £ per year.
Are you an experienced Aftersales Manager looking for a new challenge? Discover an amazing opportunity with a busy main dealer!
Salary: Basic £50,000 OTE £70,000 plus Company Car. No Weekends!
An Aftersales Manager is required for this well established and highly successful site based in Birmingham. The successful candidate will have demonstrated a solid background of Aftersales management in a prestige dealership environment. An eye for new and original marketing ideas along with exceptional organisational and man management skills as well as focus on 1st class customer service are pre-requisites of this role.
Aftersales Manager Responsibilities:
- Planning, controlling and monitoring processes in customer services areas while managing and developing employees.
- Improve standards of performance of the service team through effective coaching and performance management.
- Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, and cost of sales).
- Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
- Ensure accurate recording of all daily operating controls and KPIs.
- Make sure premises, tools, equipment and other dealership assets are controlled and used effectively.
- Maintain an effective control of expenses in line with agreed objectives by regular examination and review of management accounts and budgets.
The ideal Aftersales Manager:
- Previous experience managing both service and parts department essential.
- You will need to have had a solid career history to date gained in a main dealer Aftersales department.
- Be a confident relationship builder dealing with customers at all levels.
- You will have an extensive career in aftersales management.
- Ability to create a good working atmosphere, enthuse and motivate a team while ensuring that agreed targets are met by the service team.
- Needs to be process and stats driven.
- Demonstrate an entrepreneurial flair to drive the business forward.
- Proven ability to deliver high CSI results with a passion for excellent customer service.
- Have knowledge of vehicle design, manufacture and legislation.
- A full driving licence.
If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company then apply today! If you do not hear from us within 14 days of your application date, please assume we will not be progressing your application.
Aftersales Manager in Birmingham employer: theo
Contact Detail:
theo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings for Aftersales Managers. A personal recommendation can make all the difference!
✨Tip Number 2
Prepare for interviews by researching the company and its competitors. Understand their aftersales processes and think of ways you could improve them. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in managing service and parts departments. Highlight your achievements in customer satisfaction and team motivation – these are key for an Aftersales Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Aftersales Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in managing service and parts departments, and don’t forget to showcase your achievements in customer service and team management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this position. Mention your entrepreneurial flair and how you’ve driven business success in previous roles.
Showcase Your Skills: Be sure to emphasise your organisational skills and ability to improve performance standards. We want to see how you’ve used coaching and performance management to motivate your team and achieve targets.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at theo
✨Know Your Numbers
As an Aftersales Manager, you'll need to be stats-driven. Brush up on key performance indicators (KPIs) relevant to the role, like labour efficiency and cost of sales. Be ready to discuss how you've improved these metrics in your previous roles.
✨Showcase Your Leadership Skills
This role requires exceptional man management skills. Prepare examples of how you've motivated teams and improved performance through coaching. Highlight any specific strategies you used to create a positive working atmosphere.
✨Understand the Market
Familiarise yourself with current trends in the automotive industry, especially in aftersales. Be prepared to discuss competitor activity and how you would tailor marketing campaigns to meet customer needs effectively.
✨Customer Service is Key
Demonstrate your passion for excellent customer service. Prepare anecdotes that showcase your ability to build relationships with customers and resolve issues effectively. High Customer Satisfaction Index (CSI) results are a must!