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- Tasks: Support store management, drive sales, and provide excellent customer service.
- Company: Join Ryman, a leading stationery retailer with over 130 years of experience.
- Benefits: Enjoy competitive pay, generous holidays, wellness support, and exclusive discounts.
- Why this job: Be part of a dynamic team where your ideas and growth matter.
- Qualifications: Passion for retail, strong communication skills, and a drive to exceed expectations.
- Other info: Flexible hours, training programmes, and opportunities for personal development.
Are you looking to join our set? If so, we have an exciting opportunity to sharpen your skills and become a Sales Assistant working 14 hours per week on Wednesday & Saturday.
WHAT WILL THIS ROLE INVOLVE?
As a Sales Assistant, you will be responsible for supporting the store management team. You will be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.
WHAT WILL YOU BE RESPONSIBLE FOR?
- Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers.
- Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention.
- Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business.
- Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling.
- Carry out stock replenishment and when required maintain accuracy of our stock systems.
- Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved.
- Acquire a high level of product knowledge and continue to self-develop that knowledge.
- Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items.
- Ensure compliance with all relevant Health and Safety policies.
WHAT WOULD WE LIKE TO SEE IN YOU?
- Passion for the Ryman Brand and our associated companies.
- Passion for exceeding customer expectations.
- Enthusiastic, driven and focused on achieving results.
- Self-motivated with an ability to work well independently and as part of a team.
- Confident approach towards maximising sales opportunities.
- Strong communication and team working skills.
- A dedication to learning and developing your own skills.
- Flexibility towards working hours and location.
WHAT WILL WE OFFER YOU?
- A passionate, dynamic team where your growth, ideas, and impact matter.
- A competitive pay package.
- Company pension scheme with the option to enhance.
- Generous holiday allowance including an extra wellbeing day that gives you time to recharge.
- Training programme to help you excel in your role.
- Opportunities through our apprenticeship programs to keep building on your skills.
- Access to mental health first aiders, wellness sessions, and support groups.
- Exclusive discounts across all of our brands and through our benefits hub.
- Cycle2Work scheme.
- Long service and recognition awards.
- Colleague referral scheme.
WHO ARE WE?
Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre. From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it. At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who’s ready to make an impact, this could be the perfect role for you.
Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.
PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.
Sales Assistant employer: Theo Paphitis Retail Group
Contact Detail:
Theo Paphitis Retail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with Ryman's product range and brand values. This knowledge will not only help you engage with customers effectively but also demonstrate your genuine interest in the company during any interviews.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios, such as handling complaints or upselling products. This will prepare you to confidently manage customer interactions and showcase your ability to exceed expectations.
✨Tip Number 3
Network with current or former employees of Ryman to gain insights into the company culture and expectations. This can provide you with valuable information that may help you stand out during the selection process.
✨Tip Number 4
Be prepared to discuss your flexibility and willingness to learn during the interview. Highlighting your adaptability and eagerness to develop your skills will align well with Ryman's values and increase your chances of landing the job.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Sales Assistant position. Tailor your application to highlight how your skills and experiences align with what Ryman is looking for.
Show Your Passion: Express your enthusiasm for the Ryman brand in your application. Mention specific aspects of the company that resonate with you and how you can contribute to their mission of excellent customer service.
Highlight Relevant Experience: Include any previous experience in retail or customer service roles. Use specific examples to demonstrate your ability to handle customer complaints, achieve sales targets, and work as part of a team.
Craft a Strong Cover Letter: Write a compelling cover letter that complements your CV. Use it to elaborate on your passion for retail, your understanding of the role, and how you plan to exceed customer expectations as a Sales Assistant.
How to prepare for a job interview at Theo Paphitis Retail Group
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Ryman and its products during the interview. Research the brand's history and values, and be ready to discuss how you can contribute to its mission of excellent customer service.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer complaints or exceeded customer expectations. This will showcase your ability to act as an ambassador for the brand and handle difficult situations professionally.
✨Highlight Your Sales Experience
Be ready to discuss any previous sales roles you've had and how you achieved or exceeded KPIs. Use specific metrics if possible, as this will demonstrate your capability to drive turnover and revenues effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you understand how you can fit into the team and contribute to its success.
