Designate Store Manager - West & Central London

WHAT WILL THIS ROLE INVOLVE?

As a Designate Store Manager covering Ryman stores across London, you will take responsibility for leading and supporting multiple store teams across the region.

You'll play a key role in driving sales, commercial performance and profitability, while ensuring high standards of operational excellence and customer service across all locations.

You'll oversee key financial KPIs such as turnover, wages, wastage and shrinkage, ensuring each store operates efficiently and achieves its targets.

Alongside the financials, you'll maintain high standards of customer service, compliance, internal audits, stock management and store presentation, ensuring every store delivers the Ryman experience our customers know and expect.

This is a varied and hands-on role that requires strong leadership, flexibility and a proactive approach to developing teams, improving performance and delivering results across different store environments.

WHAT WILL YOU BE RESPONSIBLE FOR?

• Be passionate about retail and the Ryman brand, developing a strong knowledge of our stationery, office supplies, print services, technology and wider product ranges to deliver an excellent customer experience.
• Lead from the front, inspiring your teams to drive sales, maximise opportunities and deliver exceptional customer service.
• Coach, mentor and develop your management teams, building capability and supporting future succession.
• Support stores through periods of change, ensuring new initiatives, processes and ways of working are successfully implemented.
• Ensure store teams understand their sales targets and KPIs, providing the support and direction needed to achieve and exceed them.
• Motivate and challenge your management teams to deliver strong commercial results and consistently high operational standards.
• Monitor store performance, identifying opportunities to improve sales, productivity and profitability.
• Manage and minimise all controllable costs effectively, ensuring stores operate within planned budgets.
• Maintain high standards of store presentation, stock management, compliance and operational procedures.
• Build strong working relationships with store peers, the wider Retail Operations team and the Retail Support Centre.
• Recruit, develop and retain high-calibre colleagues who reflect Ryman's values and behaviours.
• WHAT WE WOULD LIKE TO SEE IN YOU
• Proven experience in a retail management role, with the ability to lead and support teams across multiple locations.
• A strong commercial mindset, with the ability to analyse performance, identify opportunities and drive sales and profitability.
• An inspirational leader who can motivate, coach and develop Store Managers and their teams to achieve their full potential.
• Confident in making decisions, taking ownership and holding teams accountable for delivering results.
• A good understanding of retail operations, including stock management, wage control, loss prevention, compliance and health and safety.
• The ability to adapt quickly, manage competing priorities and respond positively to changing business needs.
• Excellent communication and relationship-building skills, with the confidence to work effectively with colleagues at all levels.
• A hands-on approach, leading by example and maintaining high standards across every store you support.
• A full UK driving licence and flexibility to travel between stores across London.

WHAT WE OFFER

• Competitive salary, company pension (with enhancement options), and a referral scheme.
• Generous holiday allowance plus an extra wellbeing day to recharge.
• Tailored training, structured career progression, and funded apprenticeship programmes.
• Exclusive discounts across all group brands (Ryman, Robert Dyas, Boux Avenue), Cycle2Work scheme, and access to mental health first aiders and wellness support.
• A collaborative team with recognition awards and regular social events.

WHO WE ARE

With over 130 years of heritage, Ryman is the UK’s go-to destination for stationery, office supplies, and tech.

Operating over 200 stores alongside a thriving digital presence, we are proud to be part of the Theo Paphitis Retail Group (including Robert Dyas, Boux Avenue, and London Graphic Centre).

We are a resilient, innovative, and customer-first business. We believe in equipping our people with the tools they need to grow, thrive, and succeed.

Ryman is an equal opportunities employer. We celebrate diversity and are committed to building an inclusive environment where everyone can be themselves at work.

PLEASE NOTE THIS JOB DESCRIPTION IS NOT EXHAUSTIVE AND YOU MAY BE REQUIRED TO CARRY OUT OTHER DUTIES AS AND WHEN REQUIRED.