At a Glance
- Tasks: Lead multi-channel loyalty strategies and manage engaging campaigns across digital and in-store.
- Company: Join Boux Avenue, a vibrant brand focused on customer connection and community.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a supportive team.
- Why this job: Make a real impact on customer loyalty and lifetime value in a creative environment.
- Qualifications: Experience in CRM and strong communication skills are essential.
The predicted salary is between 37800 - 46200 £ per year.
Boux Avenue is seeking a CRM and Loyalty Manager to lead our multi-channel loyalty and communications strategy across digital and store touchpoints. You will own campaigns from email and text to in-store communications, driving customer lifetime value and retention through data-led insights and creative community-building. You will manage budgeting, liaise with our CRM platform provider (Ometria), and coach the CRM Executive to deliver best-in-class customer experiences while exploring new opportunities.
CRM & Loyalty Lead — Grow Customer Lifetime Value in London employer: Theo Paphitis Retail Group
The Theo Paphitis Retail Group is an excellent employer, offering a vibrant and supportive work culture in Hemel Hempstead. With flexible working hours and comprehensive training, employees can thrive in their roles while enjoying opportunities for personal growth and development. Join a team that values enthusiasm and reliability, making every day rewarding and meaningful.
Contact Details:
Theo Paphitis Retail Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CRM & Loyalty Lead — Grow Customer Lifetime Value in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Theo Paphitis Retail Group and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Theo Paphitis Retail Group are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Theo Paphitis Retail Group on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Theo Paphitis Retail Group. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace CRM & Loyalty Lead — Grow Customer Lifetime Value in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Theo Paphitis Retail Group. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Theo Paphitis Retail Group:Show us that you’ve done your homework! In your application, briefly mention what you admire about Theo Paphitis Retail Group’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Theo Paphitis Retail Group
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Theo Paphitis Retail Group will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Theo Paphitis Retail Group, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
