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- Tasks: Welcome customers, book services, and keep the workshop running smoothly.
- Company: Thriving dealership in Orpington with a strong reputation.
- Benefits: Flexible hours, pension scheme, performance bonuses, and company car scheme.
- Other info: Exciting opportunity for growth in a fast-paced environment.
- Why this job: Join a supportive team and progress in a busy aftersales department.
- Qualifications: Experience in customer service roles and strong communication skills.
The predicted salary is between 32000 - 37000 £ per year.
Ready for your next move? We are looking for a sharp, people-focused Service Advisor to join a thriving dealership in Orpington. Whether you have worked as an Aftersales Advisor, Service Receptionist, Service Consultant or in any frontline motor trade aftersales role, if you love keeping customers happy and workshops running smoothly, you will feel right at home.
Salary: £32,000 - £37,000 plus Bonus
Hours: Monday-Friday, 8am-6pm, 1 in 5 Saturdays 8am - 12.30pm
Why you will love this role:
- Open to Flexible hours
- Pension Scheme
- Enhanced Maternity and Paternity
- Performance Based Bonus
- Company Car Scheme
- Prestige brand with a strong reputation
- Supportive team environment where your development actually matters
- A genuinely exciting opportunity to progress within a busy aftersales department
What you will be doing (and doing brilliantly):
- Welcoming customers at the service desk / service reception, building rapport and making their experience effortless
- Booking vehicles in for servicing, maintenance and repairs while maximising workshop efficiency
- Identifying opportunities to upsell value-adding services, labour and products
- Keeping customers updated throughout the day and ensuring excellent communication
- Arranging courtesy cars or alternative transport where needed
- Working closely with the Workshop Controller and Technicians to keep workflow on track
- Clearly explaining work carried out, pricing, and recommendations
What we are looking for:
- Previous experience as a Service Advisor, Aftersales Advisor, Service Receptionist or Service Consultant - main dealer or quality independent
- Someone who genuinely enjoys helping people (and has the personality to prove it)
- Confident communicator on the phone and face-to-face
- Strong admin and IT skills - organised, accurate, able to prioritise
- A proactive attitude and the ability to stay calm in a fast-paced environment
Sound like you? If you are an experienced Automotive Service Advisor / Aftersales Advisor looking to join a successful, growing dealership in Orpington, hit APPLY today - we would love to speak with you.
Service Advisor in Orpington employer: Theo Jones
Contact Detail:
Theo Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Orpington
✨Tip Number 1
Get to know the dealership before your interview! Research their values, services, and customer feedback. This way, you can tailor your conversation to show how you fit right in with their team.
✨Tip Number 2
Practice your people skills! As a Service Advisor, you'll be chatting with customers all day. Role-play common scenarios with a friend to boost your confidence and communication skills.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed busy workloads or improved processes in previous roles. This will demonstrate your ability to keep the workshop running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Advisor in Orpington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in roles like Service Advisor or Aftersales Advisor. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your customer service and admin abilities!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about the role and how you can contribute to our team. Keep it friendly and professional, just like the vibe we have at StudySmarter.
Show Off Your Communication Skills: Since this role is all about keeping customers happy, make sure your application reflects your strong communication skills. Whether it's through your writing style or how you present your experiences, let us see that you can connect with people effortlessly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application lands right where it needs to be. Plus, it shows us you’re keen on joining our awesome team!
How to prepare for a job interview at Theo Jones
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with common customer queries and how to address them, as well as any recent developments in the motor trade that could come up during the interview.
✨Showcase Your People Skills
As a Service Advisor, you'll be interacting with customers daily. Prepare examples of how you've successfully built rapport with clients in previous roles. Think about times when you went above and beyond to ensure customer satisfaction, as this will highlight your people-focused approach.
✨Demonstrate Your Organisational Skills
Since the role requires strong admin and IT skills, be ready to discuss how you manage your time and prioritise tasks. Bring up specific tools or systems you've used to keep track of bookings and communications, and be prepared to explain how you maintain accuracy in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Inquire about the team dynamics, opportunities for progression, or how they measure success in the Service Advisor position. It’s a great way to demonstrate your enthusiasm and commitment.