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- Tasks: Lead and inspire the Aftersales team to enhance customer experience and drive performance.
- Company: Prestigious main dealer in Birmingham with a strong reputation.
- Benefits: £50,000 basic salary, £70,000 OTE, company car, and no weekends!
- Other info: Opportunity for career growth and to shape processes and culture.
- Why this job: Step into a senior role with real influence and strategic responsibility.
- Qualifications: Experience in managing service and parts departments within a main dealer is essential.
The predicted salary is between 50000 - 70000 £ per year.
Are you a dynamic, experienced Aftersales Manager looking for your next high-impact leadership role? Our client, a successful, fast-paced prestige main dealer in Birmingham, is seeking a driven Aftersales professional to lead their service and parts operations. This dealership needs a strong people leader who thrives in a main-dealer environment, inspires teams, elevates customer experience, and drives performance across the entire Aftersales function.
Salary: £50,000 basic, £70,000 OTE
Hours: Monday-Friday, NO WEEKENDS!
Why you'll love this role:
- Company Car
- No Weekends!
- Join a respected prestige dealership with an established customer base
- Lead a skilled Aftersales team with opportunities to coach, develop and inspire
- Shape processes, performance and the overall customer journey
- Full autonomy to drive marketing initiatives, efficiency improvements and departmental growth
- Senior role with genuine influence over profitability, culture and long-term success
What you'll be doing (and doing brilliantly):
- Planning, controlling and monitoring all service department processes while developing the Aftersales team
- Coaching, mentoring and managing Service Advisors, Workshop Control and wider Aftersales staff
- Reviewing labour efficiency, labour sales, cost of sales and ensuring resources match workshop requirements
- Monitoring customer needs and competitor activity; leading targeted marketing and retention initiatives
- Overseeing accurate recording of daily operating controls, KPIs and departmental reporting
- Managing dealership assets including tools, equipment and workshop facilities
- Controlling expenses against agreed budgets and regularly reviewing management accounts
- Ensuring CSI excellence and embedding a customer-first culture
What we're looking for:
- Previous experience managing service and parts departments within a main dealer (essential)
- A solid, progressive motor trade career in Aftersales Management
- Strong leadership presence - able to motivate, influence and build a high-performing team
- Confident relationship builder at all customer and corporate levels
- Highly process-driven with deep understanding of KPIs and operational control
- Commercially aware with entrepreneurial flair to grow Aftersales revenue
- Proven track record delivering excellent CSI results
- Strong understanding of vehicle design, manufacturer standards and legislation
- Full UK Driving Licence
Sound like you? If you're an experienced Aftersales Manager / Service Manager ready to take on a senior leadership role with a prestige dealership in Birmingham, APPLY today - we'd love to speak with you.
After Sales Manager in Birmingham employer: Theo Jones
Contact Detail:
Theo Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current Aftersales Managers on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Prepare for those interviews! Research the dealership and understand their customer base. Be ready to discuss how you can elevate their service and parts operations. Show them you’re not just another candidate; you’re the one they need to drive performance and inspire their team.
✨Tip Number 3
Practice your pitch! You want to come across as confident and knowledgeable. Rehearse how you’ll present your experience in managing service departments and your approach to coaching teams. Make sure you highlight your track record in delivering excellent CSI results!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Aftersales Manager role!
We think you need these skills to ace After Sales Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in managing service and parts departments, and don’t forget to showcase your leadership skills and any achievements in customer satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Mention specific examples of how you've inspired teams and improved customer experiences in your previous roles.
Showcase Your Achievements: When filling out your application, be sure to include quantifiable achievements. Whether it’s improving CSI scores or increasing revenue, numbers speak volumes and show us what you can bring to the table.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Theo Jones
✨Know Your Numbers
As an Aftersales Manager, you'll need to be on top of KPIs and operational controls. Brush up on your understanding of labour efficiency, cost of sales, and customer satisfaction metrics. Being able to discuss these confidently will show that you’re not just a people leader but also a numbers-driven professional.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you've successfully motivated teams in the past. Think of specific examples where you’ve coached or developed staff, and be ready to share how you’ve elevated customer experiences through effective team management.
✨Research the Dealership
Familiarise yourself with the dealership's history, values, and customer base. Understanding their market position and any recent news can help you tailor your responses and demonstrate genuine interest in the role. It’s all about showing that you’re invested in their success!
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a dissatisfied customer or improving service department efficiency. Think through your past experiences and be ready to articulate your thought process and the outcomes of your actions.