At a Glance
- Tasks: Lead and optimise UK direct-to-home logistics operations for a major player in the industry.
- Company: Join a well-established UK organisation focused on customer-led logistics and innovation.
- Benefits: Competitive salary, strong development opportunities, and a supportive work culture.
- Other info: Opportunity to shape delivery strategy in a growing, forward-thinking organisation.
- Why this job: Make a real impact on customer experience and delivery performance across the UK.
- Qualifications: Experience in logistics, strong analytical skills, and leadership in operational environments.
The predicted salary is between 45000 - 55000 € per year.
Benefits
- Competitive salary package (DOE)
- Strong development and progression opportunities
- Exposure to a national logistics network
- Supportive and collaborative working culture
- Opportunity to influence strategic delivery performance
The Company
We are partnering with a well-established UK organisation operating within the manufacturing and distribution sector, with a strong focus on customer‑led logistics and continuous operational improvement. This is an excellent opportunity to join a business that is investing heavily in its UK home delivery and last‑mile capability, where innovation, performance, and service excellence are central to everything they do.
Working Hours
Full‑time, Monday to Friday (occasional flexibility required depending on operational needs)
Job Description
The Direct Serve Vendor (DSV) Manager is responsible for leading and optimising all UK direct‑to‑home logistics operations. The DSV Manager will ensure efficient, cost‑effective, and customer‑focused delivery performance across the full last‑mile network. The DSV Manager will develop and implement logistics strategies aligned with wider business objectives, ensuring high standards of service delivery and operational excellence.
A key part of the DSV Manager role will be managing relationships with third‑party carriers and delivery partners, including contract negotiation and performance management. The DSV Manager will monitor key performance indicators such as on‑time delivery, cost per drop, delivery accuracy, and customer satisfaction, driving continuous improvement across all areas of the operation. In addition, the DSV Manager will utilise logistics systems and data analytics to improve route planning, scheduling, and overall efficiency. The DSV Manager will also lead and develop a small operational team, promoting accountability, performance, and a strong service culture. Compliance with UK transport regulations, health & safety standards, and internal policies will also sit within the DSV Manager remit.
Skills & Experience
- Proven experience in logistics, transport, or last‑mile/home delivery operations
- Strong knowledge of UK distribution and transport networks
- Experience in carrier management / 3PL / third‑party logistics
- Strong analytical skills with experience using KPI‑driven reporting
- Excellent stakeholder management and negotiation skills
- Leadership experience within an operational logistics environment
- Experience in D2C, e‑commerce, or direct delivery highly desirable
- Degree in Supply Chain, Logistics, or similar (desirable)
Why Should You Apply?
This is a rare opportunity for a DSV Manager to take ownership of a critical UK home delivery function within a growing and forward‑thinking organisation. As a DSV Manager, you will directly influence customer experience, operational performance, and carrier network efficiency on a national scale. If you are a driven logistics professional looking for a role where you can make a tangible impact and shape delivery strategy, this DSV Manager opportunity offers exactly that.
Direct Serve Vendor Manager in Northampton employer: Theo James Recruitment
Join a forward-thinking organisation in the manufacturing and distribution sector, where you will benefit from a competitive salary, strong development opportunities, and a supportive work culture. As a Direct Serve Vendor Manager, you will play a pivotal role in enhancing UK home delivery logistics, with the chance to influence strategic performance and drive continuous improvement in a collaborative environment that values innovation and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Direct Serve Vendor Manager in Northampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics and transport industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its competitors. Understand their logistics strategies and think about how your experience aligns with their goals. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive improvements in past roles. Whether it’s optimising delivery routes or enhancing customer satisfaction, having concrete examples will make you a strong contender.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Direct Serve Vendor Manager in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Direct Serve Vendor Manager role. Highlight your experience in logistics, transport, and any relevant achievements that showcase your skills in managing delivery performance and relationships with third-party carriers.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for customer-focused logistics and how your background aligns with the company's goals of operational excellence and innovation.
Showcase Your Analytical Skills:Since the role involves monitoring KPIs and using data analytics, be sure to include examples of how you've used these skills in previous positions. This will demonstrate your ability to drive continuous improvement and enhance delivery efficiency.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Theo James Recruitment
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of UK distribution and transport networks. Be ready to discuss specific examples from your experience in logistics, especially around last-mile delivery operations. This will show that you understand the nuances of the role and can hit the ground running.
✨Showcase Your Analytical Skills
Prepare to talk about how you've used data analytics in previous roles to improve efficiency or performance. Bring examples of KPIs you've monitored and how you've driven continuous improvement based on those metrics. This will demonstrate your ability to leverage data for operational excellence.
✨Demonstrate Strong Stakeholder Management
Think of instances where you've successfully managed relationships with third-party carriers or delivery partners. Be ready to discuss your negotiation strategies and how you've ensured high service standards. This will highlight your capability in managing key relationships crucial for the Direct Serve Vendor Manager role.
✨Emphasise Leadership Experience
As a potential leader in this role, be prepared to share your experiences in leading teams within an operational logistics environment. Discuss how you've promoted accountability and a strong service culture among your team members. This will show that you're not just a logistics expert but also a capable leader.
