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- Tasks: Deliver reactive repairs and void services while ensuring top-notch customer service.
- Company: Thenue Housing Association, a caring organisation with a focus on community.
- Benefits: Competitive salary, generous leave, pension scheme, and flexible working options.
- Why this job: Make a real difference in people's lives by providing essential housing services.
- Qualifications: Experience in repairs services and a technical qualification are essential.
- Other info: Join a supportive team with opportunities for growth and development.
The predicted salary is between 34000 - 40000 £ per year.
Thenue Housing Association has approximately 75 staff and provides high quality housing with a stock base of approximately 3,000 properties in our six main communities as well as 21 supported accommodation projects, mainly located in Glasgow. We also provide a factoring service to over 800 owners within our communities.
We are seeking an experienced and highly motivated individual to become our Maintenance Officer. You will be responsible for delivering Reactive Repairs and Voids services and will report to the Repairs Manager and Senior Repairs Officer.
Responsibilities- Deliver reactive repairs and void services to our customers.
- Ensure excellent customer service delivery and continuously review systems and processes.
- Put the customer first, going the extra mile to meet their needs.
- Fulfil all key functions of the post with a focus on responsiveness and excellence.
- Significant experience, skills and knowledge in void and reactive repairs services.
- Technical qualification essential – a relevant professional qualification desirable.
- Proven track record of putting the customer first and delivering high quality repairs.
In return we offer an excellent package including a competitive salary, a Defined Contribution Pension Scheme, 25 days annual leave plus 15 public holidays, and an additional 4 days leave through our Hybrid and Flexible First Working Policy. A Basic Disclosure check will be required for this post. Thenue is a customer‑focused, caring organisation offering flexible/hybrid working and a supportive culture. We aim to be the best we can be and are an equal opportunities employer.
How To ApplyTo apply, download the information pack and application form on our website and return completed applications by the closing date at 13:00 pm on Friday 06 February 2026. Interviews will be held on Monday 16 or Tuesday 17 February 2026 in Thenue's office at 423 London Road.
Maintenance Officer in Glasgow employer: Thenue Housing Association Limited
Contact Detail:
Thenue Housing Association Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Officer in Glasgow
✨Tip Number 1
Get to know the company! Research Thenue Housing Association and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work there, which can give you an edge.
✨Tip Number 3
Prepare for common interview questions related to maintenance and customer service. Think about specific examples from your past experience that demonstrate your skills in reactive repairs and putting customers first.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Maintenance Officer in Glasgow
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure to read the job description thoroughly. We want to see how your experience aligns with the role of Maintenance Officer, so highlight relevant skills and experiences that match what we're looking for.
Show Off Your Customer Service Skills: Since we’re all about putting the customer first, make sure to include examples of how you've gone the extra mile in previous roles. This will show us that you understand the importance of excellent service delivery in maintenance.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the Maintenance Officer position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it gives you access to all the info you need about the application process.
How to prepare for a job interview at Thenue Housing Association Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of reactive repairs and void services. Familiarise yourself with common issues that might arise in housing maintenance, as well as the best practices for resolving them. This will show that you're not just experienced but also genuinely interested in the role.
✨Customer Service is Key
Since this role focuses heavily on customer service, be prepared to discuss how you've gone the extra mile for customers in the past. Think of specific examples where you delivered excellent service or resolved a challenging situation. This will demonstrate your commitment to putting the customer first.
✨Show Your Problem-Solving Skills
During the interview, expect questions that assess your problem-solving abilities. Prepare to share instances where you successfully tackled unexpected challenges in maintenance. Highlight your thought process and how you prioritised tasks to ensure timely repairs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the types of properties you'll be working with, or the tools and systems in place. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
