At a Glance
- Tasks: Welcome customers and provide outstanding service in a friendly branch environment.
- Company: Join Nottingham Building Society, a community-focused organisation with a commitment to inclusivity.
- Benefits: Competitive salary, annual leave, healthcare scheme, and personal development opportunities.
- Other info: Enjoy a supportive culture with opportunities to volunteer and promote sustainability.
- Why this job: Make a real difference in your community while growing your career in customer service.
- Qualifications: Strong communication skills and a positive attitude are essential; no financial experience needed.
The predicted salary is between 25000 - 25500 £ per year.
About The Role
- Contract type: 12 month FTC
- Hours: Part time, 21 hours per week (3 full days per week, including Saturdays)
- Location: Worksop, Nottinghamshire, S80
- Salary: Starting at £25,000, with progression to £25,500 once fully competent. The salary shown is the full‑time equivalent. For part‑time hours, we’ll calculate a pro‑rated salary based on your agreed working pattern.
This role is based on site, giving you the chance to connect face‑to‑face with your team and customers every day. As a Savings Customer Ambassador at The Nottingham Building Society, you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end‑to‑end customer journey, walking in our customer’s shoes and understanding their needs through great conversations and service. Our Savings Customer Ambassadors support the growth and retention of savings through an outstanding customer experience. You will support our Society wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners.
What you will be doing as a Savings Customer Ambassador:
- Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture.
- Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score.
- Contribute to the growth and retention of savings balances within your branch and the Network through account opening, retention of maturities, and meaningful conversations.
- Thoroughly understand our customer’s needs and identify opportunities to promote relevant services to our customers to suit their home ownership and financial goals.
- Be a proactive force for good at the heart of your local communities by achieving the Network goal.
- Embrace the digital journey in our branches supporting our customers with technology and digital services to enhance their overall experience.
- Continue to learn and grow by owning your development to support your ongoing development journey and career development.
About you:
- You will have the ability to consistently demonstrate engaging customer service and deliver outstanding customer experiences.
- Strong communication skills both face to face, written and via phone/email.
- Highly self‑motivated and proactive in approach.
- Digitally confident, open to new ways of working and change resilient.
- High empathy with a strong desire to do the right thing for our colleagues, customers and the community.
Financial Services experience is not required for this role, but a proactive and positive attitude is essential to be successful. We will offer full training to support you in your new role with us!
Reward & Benefits:
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
- A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
- A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
- We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.
- Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.
Embracing Diversity Together:
We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.
Customer Service Representative in Worksop employer: TheNottingham
At Nottingham Building Society, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises personal and professional development. Our part-time Customer Service Representative role in Worksop not only provides competitive pay and benefits but also fosters a strong sense of community engagement and sustainability, allowing you to make a meaningful impact while growing your career in a friendly environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Worksop
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nottingham Building Society. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your customer service skills and how you can contribute to creating outstanding experiences for customers. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be yourself! Authenticity goes a long way in interviews. Share your personal experiences and how they relate to the role of a Savings Customer Ambassador. Let your passion for helping others shine through – it’s what they’re looking for!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Representative in Worksop
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention how your past roles have prepared you for being a Savings Customer Ambassador and how you can contribute to our team.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers, emphasise your strong communication skills. Whether it’s face-to-face or over the phone, share examples of how you’ve successfully engaged with customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at TheNottingham
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Savings Customer Ambassador entails. Familiarise yourself with the key responsibilities like delivering outstanding customer service and supporting customers with their financial goals. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires strong communication skills, practice how you articulate your thoughts. Think of examples from your past experiences where you’ve successfully engaged with customers or resolved issues. This will demonstrate your ability to connect face-to-face and over the phone, which is crucial for this position.
✨Emphasise Your Proactive Attitude
The Nottingham Building Society values a proactive and positive attitude. Be ready to discuss times when you've taken initiative or gone above and beyond to help someone. This will highlight your self-motivation and willingness to contribute positively to the team and community.
✨Prepare Questions About Their Values
Since the company prides itself on diversity and community involvement, prepare thoughtful questions about their initiatives. This shows that you align with their values and are eager to be part of a culture that prioritises inclusivity and giving back. It also gives you a chance to assess if the company is the right fit for you.
