At a Glance
- Tasks: Welcome customers, handle enquiries, and support transactions with a customer-first approach.
- Company: Join Nottingham Building Society, a community-focused mutual with a rich history.
- Benefits: Competitive salary, annual bonus, 25 days leave, and health benefits.
- Other info: Embrace diversity and enjoy a supportive, inclusive workplace culture.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Strong communication skills and a proactive attitude are essential; no financial experience needed.
The predicted salary is between 25000 - 25500 £ per year.
About The Role
Contract type: Permanent.
Hours: Full-time 35 hours per week.
Location: Reford, DN22.
Salary: £25,000, with progression to £25,500 once fully competent.
At Nottingham Building Society our talent acquisition approach is rooted in openness and inclusive hiring, so even if you don’t feel you tick every box, we’d still genuinely love to hear from you. This role is based on site, giving you the chance to connect face‑to‑face with your team and customers every day.
Responsibilities
- Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch‑based systems whilst creating a strong customer first culture.
- Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score.
- Contribute to the growth and retention of savings balances within your branch and the Network through account opening, retention of maturities, and meaningful conversations.
- Thoroughly understand our customer’s needs and identify opportunities to promote relevant services to our customers to suit their home ownership and financial goals.
- Be a proactive force for good at the heart of your local communities by achieving the Network goal.
- Embrace the digital journey in our branches supporting our customers with technology and digital services to enhance their overall experience.
- Continue to learn and grow by owning your development to support your ongoing development journey and career development.
About you
- Consistently demonstrate engaging customer service and deliver outstanding customer experiences.
- Strong communication skills both face‑to‑face, written and via phone/email.
- Highly self‑motivated and proactive in approach.
- Digitally confident, open to new ways of working and change resilient.
- High empathy with a strong desire to do the right thing for our colleagues, customers and the community.
- Financial Services experience is not required for this role, but a proactive and positive attitude is essential to be successful. We will offer full training to support you in your new role with us!
Reward & Benefits
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 25 days annual leave plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
- A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
- A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
- We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.
- Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.
Embracing Diversity Together
We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.
Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.
About Us
We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our team, communities and members.
Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.
Customer Service Representative in Retford employer: TheNottingham
Nottingham Building Society is an exceptional employer that prioritises a supportive and inclusive work culture, offering a competitive salary and comprehensive benefits including a healthcare scheme and generous annual leave. Located in Retford, our team members enjoy the opportunity for personal and professional growth, with a strong commitment to community engagement and sustainability, making it a fulfilling place to work for those passionate about customer service and making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Retford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nottingham Building Society. Understand their values, mission, and community involvement. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering outstanding service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your commitment to a customer-first culture.
✨Tip Number 3
Show off your digital confidence! As the role involves embracing technology, be prepared to discuss how you've used digital tools in previous jobs or how you adapt to new tech. This will highlight your ability to support customers with their digital journey.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team culture or opportunities for personal development. This shows that you’re not just interested in the job, but also in growing with the company. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Representative in Retford
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've delivered outstanding customer service in the past – we love hearing about your successes!
Keep It Clear and Concise:While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if it helps to break down your experiences and skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at TheNottingham
✨Know the Company Inside Out
Before your interview, take some time to research Nottingham Building Society. Understand their values, mission, and community involvement. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered outstanding customer service. Think about situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your ability to create a strong customer-first culture.
✨Embrace Digital Confidence
Since the role involves supporting customers with technology and digital services, be ready to discuss your comfort level with digital tools. Share any relevant experiences where you helped others navigate technology, as this aligns with their goal of enhancing customer experience.
✨Be Yourself and Stay Positive
The Nottingham Building Society values a proactive and positive attitude. During the interview, let your personality shine through. Be honest about your experiences and express your enthusiasm for helping customers and contributing to the community.
