At a Glance
- Tasks: Manage complex arrears cases and support vulnerable customers to achieve fair outcomes.
- Company: Join a mutual society dedicated to community investment and member support.
- Benefits: Competitive salary, annual bonus, 29 days leave, and health benefits.
- Other info: Hybrid working, inclusive culture, and opportunities for personal development.
- Why this job: Make a real difference in people's lives while developing your career in finance.
- Qualifications: Experience in mortgage products, customer management, and regulatory compliance required.
The predicted salary is between 40000 - 50000 £ per year.
Contract type: Permanent
Hours: Full-time, 35 hours
Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)
This Senior Specialist role focuses on managing complex arrears cases, including those involving vulnerable customers, helping to deliver fair outcomes while protecting the Society from risk. You’ll take ownership of Residential, Commercial and Buy-to-Let mortgage accounts with serious arrears or breaches, working to find balanced, sustainable solutions. The role also includes overseeing possession proceedings, managing property sales, and maximising recovery of any shortfall balances, all in line with regulatory and best practice standards. As a key member of the team, you’ll also deputise for the Financial Difficulties Senior Manager, providing support and leadership where required.
Responsibilities
- Lead the management of complex arrears and breach of terms cases, including vulnerable customers
- Operate with a high mandate level, approving non-standard forbearance and complex decisions
- Act as an escalation point for colleagues and deputise for the Financial Difficulties Team Senior Manager
- Oversee litigation and recovery activity, including court submissions, possession proceedings and pre/post-hearing strategies
- Manage third parties (solicitors, asset managers, LPA receivers), ensuring performance and SLA adherence
- Take ownership of repossession processes, including property sale strategy, approvals and shortfall recovery
- Present complex cases to senior leadership, providing clear, risk-based recommendations
- Maintain strong regulatory compliance (including MCOB and pre-action protocol) across all activity
- Identify and support vulnerable customers, ensuring tailored and appropriate outcomes
- Collaborate with internal stakeholders to manage risk, MI reporting and complex portfolio cases
About you
- Strong knowledge of mortgage products and MCOB, including detailed understanding of The Nottingham’s procedures, legislation and regulatory requirements
- Proven experience managing complex, customer-facing situations with confidence and professionalism
- Extensive mortgage arrears and litigation experience, including preparing court documentation and overseeing asset managers and solicitors
- Expertise in supporting and managing vulnerable customers
- Background within Financial Services
- Excellent communication, organisation and stakeholder management skills
- Highly IT literate, with strong proficiency in Microsoft Office and understanding of web-based systems
- Solid and up-to-date knowledge of MCOB
Reward & Benefits
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development.
- A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
- A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
- Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.
Embracing Diversity Together
We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.
About us
We are a mutual, which means we don’t have shareholders. Instead we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So we’re always striving to do the right thing for our team, communities and members.
Senior Financial Difficulties Specialist in Nottingham employer: TheNottingham
The Nottingham Building Society is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With a commitment to sustainability and community engagement, employees enjoy a competitive salary, generous leave policies, and the opportunity to make a meaningful impact while working in a hybrid environment from our Head Office in Nottingham.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Financial Difficulties Specialist in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who know about mortgage products and MCOB. A friendly chat can lead to insider info on job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of complex arrears cases and how to support vulnerable customers. We want you to showcase your expertise and confidence, so practice answering questions that highlight your experience in managing customer-facing situations.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on being part of our community-focused culture at The Nottingham Building Society.
We think you need these skills to ace Senior Financial Difficulties Specialist in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with complex arrears cases and vulnerable customers. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant expertise!
Showcase Your Knowledge:Demonstrate your understanding of mortgage products and MCOB regulations in your application. We’re looking for someone who knows their stuff, so include any specific examples that show off your knowledge and experience in financial services.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to explain your achievements and how they relate to the responsibilities of the Senior Financial Difficulties Specialist role. We appreciate clarity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at TheNottingham
✨Know Your Stuff
Make sure you brush up on your knowledge of mortgage products and MCOB regulations. Being able to discuss these confidently will show that you’re well-prepared and understand the complexities of the role.
✨Showcase Your Experience
Prepare specific examples from your past work where you've managed complex arrears cases or supported vulnerable customers. This will help demonstrate your expertise and how you can bring value to the team.
✨Practice Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with presenting complex cases.
✨Emphasise Your Team Spirit
Highlight your ability to collaborate with others, especially in high-pressure situations. Discuss how you’ve worked with third parties like solicitors or asset managers, as teamwork is key in this role.
