At a Glance
- Tasks: Drive product performance and enhance customer outcomes through strategic insights and collaboration.
- Company: Dynamic financial services firm with a commitment to sustainability and community support.
- Benefits: Competitive salary, bonus scheme, healthcare, 29 days leave, and personal development opportunities.
- Other info: Inclusive culture focused on diversity, wellbeing, and work/life balance.
- Why this job: Make a real impact in a role that shapes customer experiences and drives business success.
- Qualifications: Experience in mortgage products or similar roles within regulated environments.
The predicted salary is between 65000 - 65000 £ per year.
About The Role
Contract type: Permanent
Hours: Full-time, 35 hours
Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)
Salary: Up to £65,000 per annum (depending on experience)
Responsibilities
- Own performance across your product segments, including metrics, triggers and actions to drive results.
- Oversee the end-to-end product proposition (such as features, criteria and affordability) in partnership with Credit Risk, Sales, Operations and Marketing colleagues.
- Monitor sales performance and pipeline conversion, identifying opportunities to improve efficiency and customer outcomes.
- Lead product reviews, identifying key risks and opportunities.
- Bring deep market insight (competitors, customer needs, regulation) and turn this into actionable improvements.
- Own our approach to fair value, fees and charges.
- Shape customer communications and retention strategies.
- Collaborate with Pricing to influence overall pricing strategy.
Qualifications
- Experience in mortgage product or similar roles within a regulated financial services environment.
- Demonstrated success in driving customer and commercial outcomes through holistic product management.
Benefits
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.
- Commitment and dedication to your ongoing personal and professional development.
- A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
- A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
- Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.
Diversity & Inclusion
We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success, but is also a reflection of the vibrant communities we serve.
Product Performance Manager in Nottingham employer: TheNottingham
As a Product Performance Manager at our Nottingham Head Office, you will join a company that prioritises employee growth and well-being, offering a competitive salary, generous leave, and a commitment to work/life balance through a 35-hour week. Our inclusive culture fosters collaboration and innovation, while our strong sustainability agenda reflects our dedication to making a positive impact in the community. With a focus on personal development and a supportive environment, we empower you to thrive in your role and advance your career.
