Senior Payments Services Manager in Darlington

About The Role

Contract type: Permanent

Hours: Full-time, 35 hours

Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)

Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact.

We are hiring a Senior Payment Services Manager to own and lead our end-to-end payments capability. You will ensure all payment services run smoothly, securely and compliantly, while leading our digital savings operations team and managing key relationships with payment providers. This is a high-impact role for a confident leader who enjoys accountability, thrives in a regulated environment, and wants to make payments simpler, safer and more resilient for customers.

Here's a taste of what you will be doing:

• Leading and developing a high-performing digital savings operations team
• Owning relationships with payment service providers
• Ensuring compliance across payments regulations, schemes and fraud controls
• Leading payments incident management and operational resilience
• Driving service performance, MI, and continuous improvement
• Supporting change and ensuring the business is ready for new payment services

About you:

• Strong experience in UK payments within financial services
• A proven track record leading operational teams in a regulated environment
• Confidence managing incidents, risk and senior stakeholders
• Deep understanding of payment schemes, controls and regulatory expectations
• Clear, calm communication when it matters most

Reward & Benefits:

• A fair and competitive salary evaluated against market data
• Annual discretionary bonus scheme
• Car Allowance
• Medicash healthcare scheme
• 29 days annual leave plus bank holidays and enhanced family leave

Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.

For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work.

A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.

A strong sustainability agenda – we are continually finding new ways to be kinder to the environment by reducing our carbon footprint.

We are passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.

Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.

Embracing Diversity Together:

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

About us:

Together we overcome barriers and shape brighter futures for our customers, colleagues and our communities. We are a mutual, which means we do not have shareholders. Instead, we are owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we are always striving to do the right thing for our colleagues, communities and members.

Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.