At a Glance
- Tasks: Welcome customers, handle enquiries, and provide outstanding service in a friendly environment.
- Company: Join Nottingham Building Society, a community-focused organisation with a strong customer-first culture.
- Benefits: Starting salary of £25,000, flexible part-time hours, and full training provided.
- Other info: Enjoy a supportive team atmosphere and opportunities for personal growth.
- Why this job: Make a real difference in your community while developing your skills and career.
- Qualifications: Strong communication skills and a positive attitude are essential; no financial experience needed.
The predicted salary is between 25000 - 25500 £ per year.
About The Role
- Contract type: 12 month FTC
- Hours: Part time, 21 hours per week (3 full days per week, including Saturdays)
- Location: Worksop, Nottinghamshire, S80
- Salary: Starting at £25,000, with progression to £25,500 once fully competent. The salary shown is the full‑time equivalent. For part‑time hours, we’ll calculate a pro‑rated salary based on your agreed working pattern.
At Nottingham Building Society our talent acquisition approach is rooted in openness and inclusive hiring, so even if you don’t feel you tick every box, we’d still genuinely love to hear from you. This role is based on site, giving you the chance to connect face‑to‑face with your team and customers every day.
As a Savings Customer Ambassador at The Nottingham Building Society you will be the first point of contact for our customers either face to face in the branch or by phone. You will support the delivery of our end‑to‑end customer journey, walking in our customer’s shoes and understanding their needs through great conversations and service. Our Savings Customer Ambassadors support the growth and retention of savings through an outstanding customer experience. You will support our Society wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners.
What you will be doing as a Savings Customer Ambassador:
- Welcome customers to the branch, dealing with enquiries and supporting with transactions using our branch-based systems whilst creating a strong customer first culture.
- Deliver outstanding service in every customer interaction supporting a strong NPS and Trustpilot score.
- Contribute to the growth and retention of savings balances within your branch and the Network through account opening, retention of maturities, and meaningful conversations.
- Thoroughly understand our customer’s needs and identify opportunities to promote relevant services to our customers to suit their home ownership and financial goals.
- Be a proactive force for good at the heart of your local communities by achieving the Network goal.
- Embrace the digital journey in our branches supporting our customers with technology and digital services to enhance their overall experience.
- Continue to learn and grow by owning your development to support your ongoing development journey and career development.
About you:
- You will have the ability to consistently demonstrate engaging customer service and deliver outstanding customer experiences.
- Strong communication skills both face to face, written and via phone/email.
- Highly self‑motivated and proactive in approach.
- Digitally confident, open to new ways of working and change resilient.
- High empathy with a strong desire to do the right thing for our colleagues, customers and the community.
- Financial Services experience is not required for this role, but a proactive and positive attitude is essential to be successful. We will offer full training to support you in your new role with us!
Customer Service Representative employer: TheNottingham
At Nottingham Building Society, we pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive. As a Customer Service Representative in Worksop, you'll enjoy flexible part-time hours, competitive salary progression, and the opportunity to engage directly with customers, making a real impact in your community. We are committed to your professional growth, offering comprehensive training and development opportunities to help you excel in your career while contributing to our mission of helping customers achieve their home ownership dreams.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nottingham Building Society. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm shine through. Share personal stories that highlight your customer service skills and how you’ve made a difference in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your eagerness to join the team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don’t forget to mention any experiences where you’ve excelled in customer interactions.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for helping others and how you can contribute to our customer-first culture at The Nottingham Building Society.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy to do!
How to prepare for a job interview at TheNottingham
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of a Savings Customer Ambassador. Familiarise yourself with the key responsibilities and how they contribute to customer satisfaction. This will help you demonstrate your enthusiasm and show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Think about specific situations where you went above and beyond for a customer. This will highlight your ability to create great conversations and support the customer journey effectively.
✨Emphasise Your Communication Skills
Since this role involves face-to-face interactions and phone conversations, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member to refine your communication style and ensure you come across as engaging and approachable.
✨Be Ready to Discuss Adaptability
The job description mentions being open to new ways of working and change resilient. Think of examples where you've successfully adapted to changes in your work environment or processes. This will show that you're not only proactive but also flexible, which is crucial in a customer-facing role.
