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For Companies At a Glance
- Tasks: Manage customer queries, bookings, and ensure smooth delivery processes.
- Company: Join THEN, a leading player in transport and logistics.
- Benefits: Full-time role with opportunities for career growth and development.
- Why this job: Be the voice of our customers and make a real difference in their experience.
- Qualifications: Experience in transport and logistics with strong communication skills.
- Other info: Dynamic work environment with a focus on teamwork and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Location: Stockport (Transport and Logistics) – based in the head office.
Responsibilities
- Answering calls and liaising with customers, chasing bookings, delivery times and dealing with queries.
- Liaising with other pallet network depots to chase ETAs.
- Working with the Operations team to ensure that customer deliveries run smoothly and communicating any issues to customers in a timely and professional manner.
- Managing customer claims and paperwork.
- Managing and updating internal and pallet network databases accurately.
- Calling and emailing suppliers to obtain quotes, negotiating prices and arranging bookings for customers.
- Working with accounts to set up new businesses onto our internal system and the booking portal.
- Providing excellent customer service and developing strong relationships with both our customers and suppliers.
Qualifications
- Experience in transport and logistics.
- Excellent telephone manner.
- Ability to work well under pressure and communicate with others internally and externally.
Information
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Customer Service
- Industries: Administrative and Support Services
Customer Service Manager in Stockport employer: THEN
Contact Detail:
THEN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Stockport
✨Tip Number 1
Network like a pro! Reach out to your connections in the transport and logistics industry. A friendly chat can lead to insider info about job openings or even a referral, which can double your chances of landing that interview.
✨Tip Number 2
Prepare for those calls! Since you'll be answering queries and liaising with customers, practice your phone manner. Role-play with a friend to get comfortable with handling different scenarios and questions that might come up.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share examples of how you've managed customer issues in the past. Highlight your ability to communicate effectively and keep things running smoothly under pressure.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which we really value.
We think you need these skills to ace Customer Service Manager in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in transport and logistics. We want to see how you've handled customer service in similar roles, so don’t be shy about showcasing your skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Manager role. Share specific examples of how you've provided excellent customer service and built strong relationships.
Show Off Your Communication Skills: Since this role involves liaising with customers and suppliers, make sure your application reflects your excellent telephone manner and ability to communicate effectively. We love clear and concise communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at THEN
✨Know Your Stuff
Before the interview, make sure you understand the transport and logistics industry. Brush up on common terms and processes related to customer service in this field. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since the role involves liaising with customers and suppliers, be prepared to demonstrate your excellent telephone manner. Practice answering common customer queries or handling complaints. You might even want to role-play with a friend to get comfortable with the flow of conversation.
✨Highlight Your Problem-Solving Abilities
Think of specific examples where you've successfully managed customer issues or improved processes in previous roles. Be ready to discuss how you would handle potential challenges in the new position, like dealing with delivery delays or managing customer claims.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Customer Service Manager role. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.
