At a Glance
- Tasks: Manage our Shopify site, optimise product launches, and enhance the online shopping experience.
- Company: Join De La Vali, a vibrant fashion brand focused on digital innovation.
- Benefits: Competitive salary, creative environment, and opportunities for professional growth.
- Other info: Dynamic team culture with a passion for fashion and customer experience.
- Why this job: Be at the forefront of ecommerce in fashion and make a real impact.
- Qualifications: 3-5 years in ecommerce, preferably in fashion, with strong Shopify skills.
The predicted salary is between 36000 - 60000 € per year.
De La Vali has an opportunity for a confident and driven individual to join our team as the Ecommerce Manager. In this role, you will work cross-functionally with various teams to ensure a seamless online experience, from product merchandising and content creation to financial forecasting and budget management, ultimately aiming to increase revenue and enhance brand perception in the digital space.
Key Responsibilities:
- Oversee daily management of the Shopify website, including homepage merchandising, navigation, content, and UX/UI improvements.
- Conduct regular website audits and backend analysis, implementing enhancements to improve performance and conversion.
- Coordinate new product intakes, ensuring timely and accurate product launches online.
- Create and maintain weekly/monthly stock reports (HK, UK, retail, studio) for internal teams and accountants.
- Optimise stock allocation between warehouse and store; manage weeks cover, recuts, and forecasting of bestsellers.
- Oversee returns process and implement customer experience improvements.
- Manage relationships with third-party logistics providers, ensuring smooth order fulfilment and reverse logistics.
- Collaborate with warehouse on inbound/outbound product, delays, and stock integrity.
- Oversee customer service team or functions to ensure timely, high-quality resolution and insights.
- Review and improve customer journey touchpoints to ensure a premium brand experience.
- Analyse customer feedback and requests (e.g., back-in-stock alerts) to inform stock and product strategy.
- Produce weekly and monthly ecommerce performance reports and KPIs.
- Lead ecommerce trade meetings with insights, recommendations, and performance reviews.
- Analyse underperforming territories, SKUs, and pages; implement strategies to drive growth.
- Monitor global ecommerce experience and ensure localisation where relevant.
- Own ecommerce growth strategy in partnership with marketing and creative teams.
- Manage external digital marketing agency.
- Lead CRM and email marketing via Klaviyo – campaigns, flows, segmentation, and A/B testing with external digital marketing agency.
- Manage marketing budget across paid ads, email, affiliates, and promotions.
- Collaborate on marketing campaigns, product launches, and brand activations.
- Develop markdown strategy to move seasonal stock while protecting margin.
- Manage homepage, category merchandising, and collections for visual impact and commerciality.
- Forecast and plan recuts of bestsellers.
- Oversee catalogue creation, asset management, and product copywriting.
- Conduct price analysis and monitor alignment with stockists.
- Prepare monthly forecasts for cash flow, ecommerce P&L, and margin review.
- Assist with budgeting for digital marketing, stock, and promotional activity.
- Support finance and operations with stock, returns, and sales reporting.
Skills & Experience:
- Proven experience (3–5+ years) in a similar ecommerce role within fashion, ideally premium/luxury.
- Strong knowledge of Shopify (Shopify Plus experience a bonus).
- Proficient in Zedonk, Klaviyo, Google Analytics, Meta Ads Manager, and Excel.
- Understanding of CRM, retention strategies, and customer lifecycle.
- Strong commercial awareness with a track record of delivering sales growth.
- Analytical thinker with experience in forecasting, P&L planning, and reporting.
- Excellent project management and cross-functional collaboration skills.
- Passion for fashion, digital innovation, and delivering an exceptional customer experience.
Desirable Experience:
- Experience with international ecommerce, including shipping, duties, and localised marketing.
- Exposure to SEO best practices and site performance tools.
- Experience working closely with 3PLs and retail stores.
- Familiarity with merchandising principles, including weeks cover, margin mix, and stock flow.
- Previous involvement in a Shopify Plus migration or build.
To Apply:
Please send your CV and a short cover letter outlining your relevant experience and interest in the brand to info@delavali.com.
Ecommerce Manager – De La Vali in London employer: Themodems
De La Vali is an exceptional employer that fosters a dynamic and collaborative work culture, where creativity and innovation thrive. As an Ecommerce Manager, you will benefit from a supportive environment that prioritises employee growth through cross-functional teamwork and professional development opportunities. Located in a vibrant area, the company offers unique advantages such as a strong focus on fashion and digital innovation, ensuring that your contributions directly impact the brand's success and customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Manager – De La Vali in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your ecommerce projects and successes. This is a great way to demonstrate your expertise and make a lasting impression.
✨Tip Number 3
Prepare for interviews by researching the company and its competitors. Understand their ecommerce strategies and be ready to discuss how you can contribute to their growth. Tailor your answers to reflect their values and goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Ecommerce Manager – De La Vali in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Ecommerce Manager role. Highlight your experience with Shopify and any relevant fashion industry roles. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for fashion and digital innovation, and explain why you're excited about joining De La Vali. We love seeing genuine enthusiasm!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your impact in previous roles. Use numbers and examples to show how you've driven sales growth or improved customer experiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Themodems
✨Know Your Ecommerce Stuff
Make sure you brush up on your knowledge of ecommerce platforms, especially Shopify. Be ready to discuss your experience with product merchandising, content creation, and any tools like Klaviyo or Google Analytics that you've used. This will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Analytical Skills
Prepare to talk about how you've used data to drive decisions in previous roles. Bring examples of how you've analysed performance metrics or customer feedback to improve sales or enhance the customer journey. This will demonstrate your analytical thinking and commercial awareness.
✨Be Ready for Cross-Functional Collaboration
Since this role involves working with various teams, think of examples where you've successfully collaborated with others. Whether it's marketing, finance, or logistics, showing that you can work well across departments will highlight your project management skills and adaptability.
✨Passion for Fashion is Key
De La Vali is all about fashion, so make sure you convey your enthusiasm for the industry. Share your insights on current trends or how you see digital innovation shaping the future of fashion ecommerce. This will help you connect with the brand's ethos and show that you're a great cultural fit.
